Senior ServiceNow Specialist – Integrator

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Atos

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

IT Services • Cloud • Cybersecurity

Atos is a global leader in digital transformation, providing a wide range of solutions and services across industries. The company specializes in cloud and infrastructure services, digital business platforms, technology consulting, and cybersecurity, with a focus on enhancing user experiences and supporting enterprise digital journeys. Atos is committed to sustainability and innovation, partnering with various organizations to drive digital advancements, such as its role as the official IT partner for the UEFA and the Olympic Games.

📋 Description

• Oversee the design, optimization, and high-availability of the ServiceNow platform for a global client. • Take ownership of Level 3 incident and problem management, diagnosing and resolving complex technical issues beyond Level 1 & 2 capabilities. • Perform thorough root cause analysis, implement permanent fixes, and drive continuous service improvements to prevent recurring issues. • Design, configure, and enhance ServiceNow ITSM modules (e.g., Incident, Problem, Change, Service Catalog, Knowledge Management) to meet process requirements. • Build and maintain integrations between ServiceNow and external systems using REST/SOAP APIs, Integration Hub, MID Server, and other relevant technologies. • Oversee ServiceNow platform health, including version upgrades, patch management, performance tuning, and platform security. • Evaluate, plan, and implement configuration changes and enhancements, following strict change management processes and ITIL v4 guidelines. • Document technical solutions, configuration changes, integration designs, and knowledge base articles for support processes.

🎯 Requirements

• Bachelor’s Degree in Computer Science, Information Technology, or related field. • 8+ years of IT experience, with 5+ years of hands-on ServiceNow development/administration in enterprise ITSM environments. • Proven track record in L2/L3 support or ServiceNow engineering roles, demonstrating progressive responsibility. • Deep proficiency in ServiceNow platform capabilities. • Strong knowledge of core ITSM modules (Incident, Problem, Change, Request, CMDB) and hands-on experience with ServiceNow scripting (JavaScript), Flow Designer, Business Rules, Client Scripts, and UI policies. • Proficient in integrating ServiceNow with other systems using web services (REST, SOAP), APIs, and MID Server technology. • Experience managing ServiceNow upgrades, patching, and performance tuning in a production environment. • Strong understanding of ITIL foundation processes (Incident, Problem, Change, Service Request, Release Management, etc.) and ability to apply these principles within ServiceNow. • ITIL v4 Foundation certification (in addition to ServiceNow certs) is a plus, demonstrating commitment to service management best practices.

🏖️ Benefits

• Willingness to work in rotational shifts (including nights, weekends) • Participate in on-call schedules to ensure continuous 24/7 support and high system availability for critical hotel/enterprise operations. • Operates in a distributed team across multiple time zones. • Requires flexibility to coordinate with international teams and adapt to an offshore support model. • Must abide by Atos and client policies including data security, change management protocols, and standardized ITIL processes to maintain robust service delivery.