Customer Success Manager, Enterprise

November 20

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Attentive

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Marketing • SaaS • Artificial Intelligence

Attentive is a leading AI-powered SMS and email marketing platform that helps businesses engage with customers through effective personalized messaging. Its products and services are designed to boost customer loyalty and revenue by leveraging AI-driven tools for messaging deliverability, audience targeting, and analytics. Attentive offers seamless integrations with various marketing tools and provides unparalleled support to enhance customer success and compliance. The platform enables businesses to create top-performing campaigns quickly and dynamically build high-performance audiences. Attentive's expertise in data-driven solutions helps businesses optimize their marketing strategies across multiple industries, including retail, e-commerce, travel, and entertainment.

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Take ownership of relationships with our Enterprise customers and lead their program strategy in a consultative and data-driven fashion. • Work with customers as a trusted consultant and to own customer relationships completely - advising on marketing strategy, best practices and feature functionality. • Work in close coordination with Sales, Technical Account Managers, and New Product Specialists to provide maximum value for your customers. • Responsible for accurate revenue and renewal forecasting, understanding customers goals and implementing tailored success plans. • Drive executive level relationships and identify opportunities to expand the customers suite of Attentive products to satisfy their goals.

🎯 Requirements

• Background in SMS and/or email marketing • Strong understanding of growth and retention techniques and strategies • Demonstrate success in managing complex customer relationships, driving customer retention and expansion • Solutions-oriented mindset with excellent problem solving and analytical skills • Experience navigating complex work processes, tight timelines, and changing teams • Extremely detail oriented and organized - excellent communication skills and the ability to build trust, strong relationships and influence across an organization • Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools • Comfortable learning new software (for design, data management, and internal tools) • Open to occasional travel as needed

🏖️ Benefits

• You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.