Account Director

🔥 12 hours ago

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AudioEye

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

AudioEye is a cloud-based digital accessibility platform helping businesses of all sizes build inclusive and compliant websites, mobile apps, and digital documents.

📋 Description

• Own expansion revenue targets (upsell and cross-sell) for an assigned set of existing tier 2 customer accounts, hitting or exceeding assigned GRR and NRR goals • Manage the expansion pipeline across current and upcoming quarters, ensuring accurate forecasting and documentation in HubSpot/Domo as deals progress to closed won • Meet weekly with CSMs to review account health, loss risks, and expansion opportunities, aligning on strategy and prioritization together • Lead all expansion conversations with customers — discovery, value-sell, solutioning, competitive de-positioning, pricing, and closing — including delivery of recommendations in proposal meetings and QBRs • Partner with the Customer Experience Leader on renewal opportunities with a growth component and broader growth strategy • Work cross-functionally with Product, Sales, Service Delivery, and Customer Success to support execution of sold solutions • Share insights and best practices with CSMs to strengthen their ability to spot and flag expansion potential • Surface feedback and escalate blockers or trends impacting growth across the customer base • Stay current on product updates, competitive positioning, and industry trends to effectively position solutions

🎯 Requirements

• 3+ years of experience in a Mid-market/Enterprise account growth or expansion sales, role within a SaaS or B2B environment • Proven track record of identifying, leading, and closing renewals, upsell and cross-sell opportunities with existing customers (Proven NRR & GRR history) • Skilled at working cross-functionally and collaboratively in a team-based account model • Strong communicator with the ability to lead strategic conversations and influence decision-makers • Confident in managing a pipeline, forecasting accurately, and maintaining CRM hygiene • Analytical and data-driven, with the ability to spot trends and surface actionable insights • Comfortable navigating renewal conversations that include growth components • Bonus: Experience in digital accessibility, compliance, or adjacent SaaS markets

🏖️ Benefits

• Work with a talented but humble team • Competitive compensation and equity • Weekly paid family meal • 401k, medical, dental, and vision insurance • Flexible PTO Policy • 15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down • To support remote work conditions, AudioEye provides each employee a one-time stipend of $300