Digital Customer Service Representative

Job not on LinkedIn

🔥 6 minutes ago

🇩🇪 Germany – Remote

💵 €36k - €48k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Aurelia Digital

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

📚 Education

🤝 B2B

Education • B2B

Aurelia Digital is a German vocational training and continuing-education provider focused on digital skills, workplace transformation and practical application of AI and automation. Based on the supplied materials (which reference D+J Bildung founded by Daniela Nedvidek and AZAV certification), the organization runs modular courses such as "Arbeit 4. 0 – Zukunft der Arbeit", AI-Act Grundschulung, Online-Dozent*in 4. 0 and an Unternehmerakademie, and is authorized to deliver state-funded programs (Bildungsgutschein, AVGS, Qualifizierungschancengesetz). Its approach emphasizes blended digital delivery with experienced practitioner-instructors, systematic quality management and direct applicability for employees, jobseekers and companies.

📋 Description

• Support and advise customers and prospective customers via email, chat, and phone • Handle inquiries about our continuing education programs, from initial information through post-service follow-up • Use and manage AI-powered tools to respond to and pre-qualify customer inquiries • Automate recurring service processes, such as standard responses, appointment scheduling, and follow-ups • Maintain and update customer data in the CRM system • Create and continuously improve text templates, FAQs, and knowledge bases • Work closely with Sales, specialist departments, and management • Contribute to optimizing and digitalizing service processes

🎯 Requirements

• Completed commercial training, a degree, or comparable qualification • Professional experience in customer service—ideally in a digital environment • Familiarity with AI tools (e.g., ChatGPT and Claude) and automation platforms such as Make or Zapier is an advantage • Affinity for digital processes and enthusiasm for technological innovation • Structured, self-directed, and solution-oriented approach to work • Excellent German language skills, both written and spoken • Interest in AI, automation, and digitalization • Willingness to complete certified training if you have little or no prior experience

🏖️ Benefits

• Certified training in AI and digitalization—provided directly by us as an education company • Access to state-of-the-art tools and technologies • An innovative, open working environment with short decision-making processes • Independent work with room to shape and improve processes • Attractive salary of €36,000–€48,000 per year, depending on professional experience • Personal development opportunities in a growing company

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