Customer Relations Specialist

🔥 39 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

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Gesundheit von Morgen

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🏥 Healthcare

🤝 B2B

💼 Consulting

Healthcare • B2B • Consulting

Gesundheit von Morgen ist ein Anbieter von Beratung und Unterstützungsleistungen für häusliche Pflege in Deutschland. Das Unternehmen begleitet pflegebedürftige Menschen und ihre Angehörigen (z. B. durch den "PflegeBetreuer"), berät Unternehmen zur Vereinbarkeit von Pflege und Beruf für Mitarbeitende (z. B. "CareBenefit") und unterstützt Pflegekassen bei der Organisation und Verwaltung ihrer Abläufe. Neben persönlicher Fachberatung bietet Gesundheit von Morgen auch digitale Lösungen zur Erleichterung der Pflegeorganisation an.

📋 Description

• Serve as the first point of contact for people in need of care and their family caregivers • Advise prospective customers by phone and video • Assess customers’ situations and recommend suitable services • Proactively contact prospective customers • Consistently follow up on outstanding offers • Take responsibility for closing your own sales • Support existing customers and answer their questions • Ensure a high level of customer satisfaction • Identify opportunities for additional services • Independently communicate with new and existing customers in writing and by phone • Accurately document contacts, inquiries, and offers in the CRM • Share customer feedback with Sales, Product, and Communications • Help develop and improve processes

🎯 Requirements

• Professional experience in customer consulting with a sales component, such as telephone sales, inside sales, or customer service with responsibility for closing sales • Experience in healthcare, nursing care, or insurance is a strong advantage • Knowledge of Germany’s Social Code Book XI (SGB XI), care grades, and the Medical Service assessment process is an advantage • Enjoyment of sales and the ability to identify customer needs • Ability to guide prospective customers toward a purchase through persuasive and empathetic consultation • Target- and results-oriented approach to work • Motivation to achieve personal sales targets • Commitment to continuous improvement • Confident written and telephone communication skills • Structured and independent working style • Excellent German language skills • Residence in the eastern Ruhr area

🏖️ Benefits

• Permanent, full-time position • Remote work • 24 days of annual leave • Significant scope to shape your work in a growing company • Personal interaction within the team • A product with genuine social impact • Short decision-making processes • Close collaboration with Sales Management, Product, and Communications

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