Customer Service, Full-Time, Sports Equipment Manufacturer

🔥 0 minutes ago

🇩🇪 Germany – Remote

💵 €29k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Tretmann

WebsiteLinkedInAll Job Openings

2 - 10 employees

🏭 Manufacturing

🛍️ eCommerce

🏥 Healthcare

Manufacturing • eCommerce • Healthcare

Tretmann is a German startup (founded in 2018) that develops, produces and sells home fitness equipment—primarily pedal trainers, hometrainers, ergometers, a rowing machine and a speedbike (the latter with an app). The company positions its products for home use and for users with health concerns (seniors, people with arthrosis, joint pain or muscle loss), states collaboration with engineers, doctors and physiotherapists, and highlights DEKRA testing and quality checks. Tretmann sells direct-to-consumer via an online (Shopify) store, emphasizes fast/climate-neutral shipping in Germany, recyclable packaging, and reports over 80,000 customers.

📋 Description

• Respond to customer inquiries by phone and email • Assist customers with questions about our products • Support Amazon customers, including Buyer-Seller Messages, A-to-z Guarantee claims, and returns • Resolve inquiries about orders, returns, and technical issues at the first point of contact whenever possible • Coordinate with Logistics and Returns when cases cannot be resolved independently • Maintain the ticketing system and document cases carefully • Identify opportunities to improve customer service • During the peak season from October to March, work 40 hours per week; in summer, work 20 to 30 hours or, by agreement, 20 to 40 hours per week

🎯 Requirements

• German at native level, both spoken and written • Experience in Amazon customer service • Experience with Seller Central, Buyer-Seller Messages, A-to-z Guarantee claims, and returns • Experience handling customer inquiries by phone • Experience working from home • A quiet place for making phone calls • Flexible hours: 40 hours per week from October to March; in summer, 20 to 40 hours per week by agreement • Residence in Germany • Your most recent vocational training or university studies were completed at least two years ago; no vocational training or university degree is required • Patient and friendly, including in high-pressure situations • Strong problem-solving skills and a genuine enjoyment of helping customers • Reliable and independent approach to work • Basic technical understanding of sports equipment is a plus • Confident using laptops, tablets, and smartphones

🏖️ Benefits

• 100% work from home; work from anywhere in Germany without commuting or on-site requirements • Short communication channels and fast decision-making • A dedicated contact person from your first day • Our equipment available for you to try at home • Employee discount across our entire range, also available to family and friends • Fixed service hours with no night shifts or weekend work • Meaningful work • A growing brand

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