Customer Service Representative – Returns & Cancellations

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AUTO1 Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2012

👥 B2C

🏪 Marketplace

🚗 Transport

💰 Convertible Note on 2020-07

B2C • Marketplace • Transport

AUTO1 Group is Europe's leading digital automotive platform, specializing in the buying, selling, and financing of used cars. The company utilizes a range of products and services to maximize value for both car dealers and consumers, including Europe-wide platforms for purchasing and remarketing cars. AUTO1 Group also offers digital financing solutions and aims to enhance the consumer experience through its brands, AUTO1. com and Autohero.

📋 Description

• Support our private online customers with a focus on customer satisfaction — you ensure an excellent customer experience! • Handle all questions and concerns from our online customers regarding cancellations and returns, ensuring an optimal customer journey • Act as the interface to Customer Service and maintain close collaboration with other departments to guarantee smooth processes.

🎯 Requirements

• You enjoy interacting with customers and have a reliable, solution-oriented approach • Experience in telephone customer support; automotive knowledge is not required • Strong team spirit and a good dose of self-motivation • Very good German language skills and confident use of Microsoft Office and Excel

🏖️ Benefits

• Your work-life balance and well‑being are part of our company culture — we offer up to 100% remote work within Germany, subject to agreement • Your office in Berlin‑Kreuzberg: surrounded by numerous lunch options and places for an after‑work drink with your team • Modern IT equipment & IT support • We care about your personal development — from day one we offer tailored training and coaching • Discounts on well‑known brands and special offers across our entire vehicle inventory for you, your family and your friends • We value open communication and good results more than a dress code.