Technical Support Specialist

Job not on LinkedIn

🕒 July 14

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 37%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 122 days.
• Jobs at this company usually fill in 49 days.
• Reposted once.
• No salary listed.

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Samhammer AG

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Samhammer AG is a Germany-based provider of AI-powered customer service and knowledge-management solutions for enterprises and operators of connected IoT devices. The company combines conversational AI, a curated device-specific knowledge framework (Agentic/ATHENA AI) and human expertise to deliver AI-assisted service centers, dialogbots, and lifecycle services (rollout, maintenance, logistics) as cloud-hosted, DSGVO-compliant offerings. Samhammer focuses on improving first-contact resolution, reducing service costs and operating entire service solutions from implementation through ongoing operation for B2B customers.

📋 Description

• Serve as the first point of contact for customers in 1st Level Support • Provide telephone and written assistance with hardware and software-related questions • Analyze technical issues and systematically escalate more complex cases • Document all support requests in the ticketing system • Take responsibility for handling support requests • Support a range of IT systems, including point-of-sale systems, routers, PCs, EC terminals, headsets, mobile data collection devices, and deposit return machines • Support B2B customers in German and, when required, in English • Identify recurring issues and escalate them to the responsible departments • Assist new colleagues during onboarding • Share knowledge within the team

🎯 Requirements

• Experience in customer-facing 1st Level Support • Clear, friendly, and confident verbal and written communication in German (minimum C1 level) • English skills are desirable • Quick learner with the ability to become familiar with new systems quickly • Independent and solution-oriented working style • Initiative and strong organizational skills • Sound decision-making skills and the ability to maintain an overview in challenging situations • Team player with a strong service orientation • Professional approach when dealing with a variety of contacts • Flexibility regarding working hours, including weekend and evening shifts

🏖️ Benefits

• E-scooters available at the site • Quiet room at the site • On-site events and additional benefits • Digital resources for working from home • Partnerships with benefits platforms • Home office option • Flat hierarchies • Informal, first-name culture • Team-oriented working environment

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