Samhammer AG
501 - 1000 employees
Founded 1988
💼 Consulting
📦 Logistics
🏭 Manufacturing
Consulting • Logistics • Manufacturing
Samhammer AG is a Germany-based provider of AI-powered customer service and knowledge-management solutions for enterprises and operators of connected IoT devices. The company combines conversational AI, a curated device-specific knowledge framework (Agentic/ATHENA AI) and human expertise to deliver AI-assisted service centers, dialogbots, and lifecycle services (rollout, maintenance, logistics) as cloud-hosted, DSGVO-compliant offerings. Samhammer focuses on improving first-contact resolution, reducing service costs and operating entire service solutions from implementation through ongoing operation for B2B customers.
Technical Support Team Member
Job not on LinkedIn
🕒 July 14
🗣️🇩🇪 German Required
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Samhammer AG
501 - 1000 employees
Founded 1988
💼 Consulting
📦 Logistics
🏭 Manufacturing
Consulting • Logistics • Manufacturing
Samhammer AG is a Germany-based provider of AI-powered customer service and knowledge-management solutions for enterprises and operators of connected IoT devices. The company combines conversational AI, a curated device-specific knowledge framework (Agentic/ATHENA AI) and human expertise to deliver AI-assisted service centers, dialogbots, and lifecycle services (rollout, maintenance, logistics) as cloud-hosted, DSGVO-compliant offerings. Samhammer focuses on improving first-contact resolution, reducing service costs and operating entire service solutions from implementation through ongoing operation for B2B customers.
📋 Description
• First point of contact for customers in 1st-level support • Assist with hardware and software inquiries — by phone and in writing • Analyze technical issues • Document all support requests in the ticketing system • Support and maintain IT systems such as POS systems, routers, and PCs
🎯 Requirements
• Experience in 1st-level customer support • German (at least C1) required; English skills desirable • Technical aptitude and the ability to analyze problems • Independent, solution-oriented, and flexible regarding working hours • Team player with professional communication skills
🏖️ Benefits
• E-scooter • Quiet room / relaxation area • Company events and activities • Digital offerings • Partnerships with employee benefits platforms
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