Key Account, Customer Success Manager

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🕒 December 19, 2025

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Automation Intelligence

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

B2B • Artificial Intelligence • SaaS

Automation Intelligence is a B2B technology and consulting firm that optimizes industrial automation systems using digital twin modeling and decision science. The company builds physics-enabled virtual models for manufacturing and warehouse logistics to enable virtual commissioning, rapid prototyping, and operator training, and it deploys AI-driven decision science tools and dashboards to continuously optimize people, equipment, and operations in real time to reduce downtime and improve throughput.

📋 Description

• Strategic management and development of an assigned client portfolio • Proactive identification of growth opportunities as well as cross- and upselling possibilities • Independent responsibility for pitches and proposal processes • Ensuring high customer satisfaction through regular reviews and transparent communication • Close collaboration with internal specialist departments • Preparation and presentation of reports and decision-making documents • Contract and terms negotiations • Relationship management at the decision-maker level

🎯 Requirements

• Several years of experience in the digital field (e.g., online marketing, digital sales, consulting) • Strong rhetorical skills and excellent communication abilities • Strong business acumen and a talent for strategic consulting • An eye for compelling presentations and design • Familiarity with CRM systems (e.g., HubSpot) and common sales methodologies • Fluent German, spoken and written (C2); good English is an advantage • Independent, reliable and target-oriented working style • Openness to hybrid working and willingness to work on-site at least 2 days per week

🏖️ Benefits

• Flexible working hours and choice of workplace • One additional vacation day per year of company service • Continuous individual development for employees • Active training and development opportunities • Participation in digital marketing events • Transparent company philosophy • Close collaboration among colleagues • On-site sports sessions, individual coaching, free drinks, fruit, snacks/sweets, after-work beers, and team events