Automattic
1001 - 5000 employees
Founded 2005
🌐 Web 3
🤝 Non-profit
💰 Funding Round on 2021-05
Web 3 • Software • Non-profit
Automattic is a leading company focused on making the web a better place by offering a variety of web services and tools. They provide platforms such as WordPress. com for creating blogs and websites, Tumblr for connecting users with shared interests, Day One for journaling, and WooCommerce for online selling. Additionally, Automattic offers tools like Jetpack for enhancing the safety, growth, and speed of websites, Akismet for spam filtering, and various apps for mobile site management. They also contribute to non-profit and open source projects, including WordPress. org, and provide enterprise-level WordPress solutions with WP VIP. With a focus on openness and freedom, Automattic aims to empower users by leveraging the web for global connectivity and expression.
Happiness Engineer – Customer Support, Success
🕒 May 7
🇺🇸 United States – Remote
💵 $40k - $68k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
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Automattic
1001 - 5000 employees
Founded 2005
🌐 Web 3
🤝 Non-profit
💰 Funding Round on 2021-05
Web 3 • Software • Non-profit
Automattic is a leading company focused on making the web a better place by offering a variety of web services and tools. They provide platforms such as WordPress. com for creating blogs and websites, Tumblr for connecting users with shared interests, Day One for journaling, and WooCommerce for online selling. Additionally, Automattic offers tools like Jetpack for enhancing the safety, growth, and speed of websites, Akismet for spam filtering, and various apps for mobile site management. They also contribute to non-profit and open source projects, including WordPress. org, and provide enterprise-level WordPress solutions with WP VIP. With a focus on openness and freedom, Automattic aims to empower users by leveraging the web for global connectivity and expression.
📋 Description
• Spend around six self-scheduled hours per day helping customers via email and live chat • Elevate customer experience by identifying problems, efficiency improvements, and piloting new services • Actively mentor peers and facilitate continuous change
🎯 Requirements
• WordPress and/or WooCommerce experience • Customer support experience • Initiative with measurable impact in previous roles • Exceptional communication • Self-starter mentality • Unique expertise in technical troubleshooting or eCommerce • AI fluency
🏖️ Benefits
• competitive base salary • financial clarity without complex variable components • fully remote company • open vacation policy
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