Salesforce Marketing Cloud Support Analyst – Junior

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AVANTTi

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🎯 Recruiter

🏢 Enterprise

B2B • Recruitment • Enterprise

AVANTTi is a Brazilian technology services company that helps organizations maximize the value of their technology and innovation projects through its VMO (Value Management Office) methodology. It offers IT staffing and hunting (outsourcing/bodyshop), rapid squad formation, a software factory for technologies like ABAP, Java and . NET, and portfolio/SAFe management to support digital transformation across sectors such as banking, manufacturing, logistics, retail and education. The company operates from Curitiba, São Paulo and Rio de Janeiro and focuses on B2B delivery, enterprise IT solutions and talent allocation.

📋 Description

• Receive, acknowledge and track tickets through the ITSM tool. • Confirm priorities, update statuses and communicate ticket closures to users. • Resolve incidents and service requests following Standard Operating Procedures (SOP) and the Known Error Database (KEDB). • Respond to clarification requests and provide functional support related to Salesforce Marketing Cloud. • Perform standardized data loads and recurring operational tasks. • Provide workarounds when applicable. • Ensure compliance with SLAs defined for each priority level. • Document new incident scenarios and assist in creating and updating operational procedures. • Escalate requests to Level 2 (L2) teams when configuration changes, development, or code fixes are required. • Support continuous improvement of support and service processes.

🎯 Requirements

• Basic knowledge of Salesforce Marketing Cloud (SFMC). • Experience or familiarity with technical support, service desk, or systems operations. • Strong analytical and problem-solving skills. • Basic knowledge of data handling and file processing for operational loads. • Intermediate English for reading, writing and professional communication. • Fluent Portuguese.

🏖️ Benefits

• Not specified