Call Center Agent, m/f/d

Job not on LinkedIn

🔥 6 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Avedo GmbH

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Avedo GmbH is a customer service and call center provider focused on delivering exceptional experiences for its clients. They utilize cookies on their website to improve user experience, gather data on user behavior, and offer personalized content. Dedicated to privacy, Avedo ensures that any collected data is used for internal analytics and relevant advertising only, adhering to data protection regulations. The company emphasizes its commitment to employee development and has received accolades for being a top employer in the service industry.

📋 Description

• Provide goal-oriented telephone and written customer advice, focusing on contract sign-ups and tariff optimization • Handle commercial customer inquiries regarding electricity, gas, water, and wastewater • Answer questions about invoices and contracts, including tariff renewals • Advise customers on and cross-sell products from the full range of services • Increase customer satisfaction by processing incoming inquiries quickly • 40% written communication, 60% inbound telephone support, plus outbound calls for callbacks (no cold calling) • Complete post-call processing and documentation

🎯 Requirements

• Very good German language skills, both written and spoken (at least B2 level) • Confident using PC applications such as MS Office • Passion for sales and enthusiasm for active selling • Excellent communication skills, an understanding of customer needs, and a solution-focused approach • Previous experience in sales and the energy sector is an advantage • Independent, conscientious working style • Advising others is one of your strengths

🏖️ Benefits

• Secure full-time or part-time position (from 30 hours per week) • Work up to 100% from home • Punctual salary payments (fixed salary plus commission and allowances) • Paid onboarding and training • Diverse development opportunities and flat hierarchies • Discounts for online shops, travel portals, events, and much more

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