Salesforce Product Owner

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Avenga

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

🏢 Enterprise

💰 Private equity on 2017-02

B2B • Enterprise

Avenga is an international technology and software engineering company that combines consulting, product development, and digital transformation services to help enterprises solve complex business and societal challenges. With over 6,000 professionals across multiple countries and decades of experience, Avenga delivers custom software, cloud, and integration solutions while supporting clients across industries and providing talent acquisition and career development services internally.

📋 Description

• Own product vision, strategy, and roadmap for customer service transformation initiatives • Lead backlog management, including requirements gathering, user stories definition, and prioritization • Collaborate with stakeholders to define product capabilities and support Salesforce Service Cloud solution design (including Case Management, Omni-Channel, Knowledge, Experience Cloud, Reporting & AI/Agentforce) • Define and optimize end-to-end customer service processes, including automation, communications, knowledge management, self-service, and contact center experiences • Partner with architecture and delivery teams to drive AI-enabled enhancements and ensure Agile delivery excellence, workshops facilitation, and business readiness

🎯 Requirements

• Proven experience in Product Ownership / Product Management within enterprise environments • Strong background in CRM programs and customer service transformation initiatives • Hands-on experience with Salesforce Service Cloud and related ecosystem • Solid understanding of Agile delivery methodologies • Experience in product roadmap development, backlog management, and prioritization frameworks • Ability to translate business needs into clear requirements and user stories • Strong business process design skills within complex enterprise setups • Excellent stakeholder management and executive communication skills • Experience facilitating workshops and cross-functional alignment sessions • Familiarity with AI-enabled service capabilities and digital transformation initiatives is a strong plus

🏖️ Benefits

• Equal opportunities in recruitment, career development, and leadership • Diverse work environment