Customer Service Representative – 1-Year Contract

🔥 2 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Avery Dennison

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1935

🤝 B2B

B2B • Manufacturing • Supply Chain

Avery Dennison is a global materials science and digital identification solutions company that specializes in providing a wide range of branding and information solutions. These solutions optimize labor and supply chain efficiency, reduce waste, and advance sustainability and transparency, ultimately connecting brands and consumers more effectively. Avery Dennison serves various industries, including automotive, healthcare, apparel, and retail, with products such as RFID tags, labels, and packaging materials. The company is committed to innovation and sustainability, helping businesses improve performance and reduce their environmental impact.

📋 Description

• Manage the complete order lifecycle, ensuring accurate entry, tracking, and on-time delivery • Keep customers consistently informed about their order status, dispatch details, and shipment tracking • Proactively identify potential supply chain delays and provide viable alternatives to the customer • Provide professional phone support to identify customer needs, fulfill requests, and promote the company’s products and services • Implement Brand Service Strategies and actively apply new initiatives to improve customer satisfaction • Track and log order statuses, customer inquiries, and responses in the company's computer systems • Evaluate and resolve customer complaints with a professional approach • Manage product and pricing escalations and coordinate with other departments as necessary • Partner closely with the Sales department to help achieve shared revenue and business targets • Perform other customer service-related duties and operational tasks as assigned

🎯 Requirements

• Relevant work experience in a customer service department • Quick and careful learner, can work efficiently and effectively • Strong teamwork spirit • Good communication, coordination skills • Customer-oriented • Problem analysis and solving ability • Good sense of continuous improvement and can drive results • Have the concept and thinking of automation to work efficiently • Full business fluency in Turkish and English, written & verbal • Proficiency in computer operation and MS office, good at data analysis

🏖️ Benefits

• Health insurance and various allowances such as Social, Meal, Holiday, Transportation, and Heating allowances • Meal card (or meal voucher) • Minimum of 16 days of Annual Leave (increases with seniority) • Special paid leaves for important life events • Personalized development plans • Access to language courses • Variety of in-house training • Hybrid work options (applicable for most roles) • Opportunities to participate in volunteer activities to support Non-Profit Organizations