Senior Renewal Operations Manager

🕒 May 5

🇺🇸 United States – Remote

💵 $121k - $181.5k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Avid

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

📱 Media

🤖 Artificial Intelligence

Media • Entertainment • Artificial Intelligence

Avid is a company that provides innovative tools and software solutions for the media, entertainment, and music production industries. Known for products like Pro Tools and Media Composer, Avid helps creative professionals produce top-quality audio and video content, from music and movies to news and live performances. The company integrates advanced technology, including AI, to enhance workflows and efficiency in content creation. Avid also emphasizes ethical AI and collaborates with industry groups to promote responsible use in music and media production.

📋 Description

• Build and maintain renewal reporting for the high-volume segment, providing leadership with regular, reliable visibility into renewal forecasting and performance. • Serve as the operational owner of renewal data: define what gets captured, where, and how — and work cross-functionally to ensure high-volume renewal reporting is accurate, timely, and actionable. • Translate raw renewal data into clear narratives and insights that drive decisions at the leadership level. • Build and optimize a renewal pacing model for the down-market segment. • Establish clear leading indicators and early warning signals so leadership has forward-looking visibility, not just retrospective reporting. • Define best-practice renewal workflows for high-volume segments. • Ensure the right data is being captured in the right systems at every stage of the renewal lifecycle; audit current state and lead remediation where gaps exist. • Work with RevOps, Customer Ops, and IT to configure and optimize systems (CRM, partner portal, renewal orchestration tools) to support a recurring, automated renewal process for the down-market. • Define how the partner portal should surface, track, and action renewals — and work with the relevant teams to implement that vision. • Establish and manage a recurring renewal operations cadence.

🎯 Requirements

• 6 + years in Revenue Operations, Sales Operations, or Renewal Operations in a global tech or SaaS company • Proven experience owning and building renewal operations for high-volume segments • Strong analytical skills with hands-on experience building renewal reporting and pacing models; able to turn raw CRM data into executive-ready insights and proficiency with Excel (Power Query, Pivot Tables, and advanced formulas like Index Match) • Experience with channel and partner-led renewal motions; familiarity with partner portals or partner management tools is strongly preferred • Proficiency in CRM platforms (Salesforce) to build reporting and manage updates; comfortable working with BI tools (Power BI, Tableau, Looker) to build and validate reporting; experience with CSP platform (Gainsight) a plus • Demonstrated ability to define and implement operational processes in environments where structure does not yet exist • Able to influence and drive alignment across cross-functional stakeholders • Highly proactive with a builder mindset — you identify the gap, propose the solution, and see it through.