Customer Support Specialist – Requirements Management – Public Sector

🕒 January 30

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Axians

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

📡 Telecommunications

🏢 Enterprise

Cybersecurity • Telecommunications • Enterprise

Axians is a global ICT systems integrator and managed services provider that designs, deploys and operates network, cloud, cybersecurity and business application solutions for enterprise and public-sector customers. The company delivers services across telecom infrastructures, enterprise networks, cloud & datacenter, digital workspaces, OT/IT integration, IoT and SAP/ERP implementations, and offers SOC-as-a-Service, managed security, and sustainability-focused solutions. Axians serves industries including banking, healthcare, government, utilities and carriers, emphasising people-centric delivery and digital transformation at scale.

📋 Description

• You are one of the first points of contact for our church clients and support them with questions about our Infoma Kirche software. • You analyze incoming requests, assess and categorize them from a functional perspective, and document everything thoroughly in the ticketing system. • After your onboarding, you will handle general support cases independently via remote support. • You prepare more complex issues in a structured manner and resolve them together with our development team — from the initial idea to final testing. • You actively contribute to the development and optimization of our support and service processes.

🎯 Requirements

• Enjoy communicating and have a true service-oriented mindset when dealing with people. • Good knowledge in one of the following areas: Business Informatics, Business Administration, or Public Administration. • Independent and thorough working style, with strong self-motivation and organizational skills. • Willingness to learn and a desire for continuous personal and professional development.

🏖️ Benefits

• Participation in the company's employee share program, including subsidized free shares and support for occupational pension schemes • Flexible working time models (e.g. part-time, flextime, trust-based working time, etc.) and the option to work remotely • Access to an external employee assistance platform for all life situations (e.g., advice for caring for dependent relatives, childcare options, support with personal or professional matters, etc.) • Health prevention measures and sports offers, e.g., EGYM Wellpass or bike leasing • Numerous training and development opportunities in our VINCI Academy for your individual technical and leadership career paths, and much more!