Customer Support Specialist, Requirements Management – Public Sector

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🕒 March 2

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Vi

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🏠 Real Estate

🧘 Wellness

Real Estate • Wellness

Vi is an operator of Life Plan Communities that provides upscale senior living residences across the United States, offering stylish accommodations, world-class dining, varied lifestyle programming, and long-term care services focused on residents’ wellbeing. The company emphasizes employee development, diversity and inclusion, and a high-quality, service-oriented environment across its multiple communities in locations such as Florida, California, Colorado, Illinois, Arizona, and South Carolina.

📋 Description

• You are one of the primary contacts for our church clients and assist them with questions about our Infoma Kirche software. • You analyze incoming requests, classify them from a functional perspective, and document everything clearly in the ticketing system. • After your onboarding, you will independently handle general support cases via remote support. • You prepare more complex issues in a structured manner and resolve them together with our developer team — from concept to final testing. • You actively contribute to the further development and optimization of our support and service processes.

🎯 Requirements

• Enjoy communicating and have a genuine service-oriented attitude when dealing with people. • Good knowledge in one of the following areas: Business Informatics, Business Administration, or Public Administration. • Independent and careful working style, strong self-motivation, and organizational skills. • Willingness to learn and continuously develop professionally.

🏖️ Benefits

• Participation in the company stock program, including subsidized free shares and support for occupational pension schemes • Flexible working-time models (e.g., part-time, flexitime, trust-based working hours, etc.) • Access to an external employee assistance platform for all life situations (e.g., advice on caregiving for relatives, childcare options, support with personal or professional issues, etc.) • Health prevention measures and sports offerings, e.g., EGYM Wellpass or bike leasing • Numerous training and development opportunities in our VINCI Academy for your individual technical and leadership career, and much more!