Software Technical Account Manager II – Traveling

🕒 April 23

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $93.3k - $150.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Axon

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

🔐 Security

🤖 Artificial Intelligence

📚 Education

Security • Artificial Intelligence • Education

Axon is a company dedicated to advancing public safety through innovative technology solutions. It offers a wide range of products and services, including smart weapons such as TASER devices designed for law enforcement and civilian use, body-worn cameras for capturing real-time video evidence, and software solutions for evidence management and situational awareness. Axon also provides VR training to prepare officers for real-life scenarios and drone solutions for tactical support. The company primarily serves law enforcement, federal agencies, corrections, fire, EMS, and other public safety sectors, aiming to create safer communities with their comprehensive safety ecosystem. Axon is committed to responsible innovation and reducing gun-related incidents between police and the public.

📋 Description

• Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services. • Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts. • Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations. • Represent agency needs and feedback internally at Axon, influencing product development and service improvements. • Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption. • Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience. • Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs. • Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively. • Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.

🎯 Requirements

• Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience. • 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors. • Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications. • Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers. • Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements. • Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce. • Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage. • Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights. • Willingness to work onsite with customers and be available outside of normal business hours for critical issues. • Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion. • Experience building custom dashboards, writing SQL queries, and using advanced analytics tools. • Previous experience supporting or working with public safety or law enforcement agencies. • Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus. • Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.

🏖️ Benefits

• Competitive salary and 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs