Senior Commissions & Order Operations Manager

🕒 May 15

🇺🇸 United States – Remote

💵 $150k - $165k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Backblaze

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

🛍️ eCommerce

🏢 Enterprise

💰 $5M Series A on 2012-07

Cloud Storage • eCommerce • Enterprise

Backblaze is a cloud storage company that provides scalable and secure data backup solutions for both businesses and individuals. Their B2 Cloud Storage service offers S3 compatible object storage, allowing users to easily protect and manage their data with transparent pricing. Backblaze specializes in automatic and unlimited backup services for computer systems, ensuring data protection and recovery options for users, while also supporting integration with applications for enhanced functionality.

📋 Description

• Design and implement a scalable deal desk process covering standard, non-standard, and enterprise deal structures • Build and enforce an approval authority matrix in coordination with Legal, Finance, and Sales leadership • Own all order form templates; manage version control and field-level standards in Salesforce/CPQ • Create and maintain deal desk SLAs, escalation paths, and exception handling documentation • Ensure accurate opportunity data (product, pricing, terms, start/end dates) is captured before close • Partner with Finance on revenue recognition inputs, billings data quality, and bookings attainment reporting • Own the handoff protocol between Sales close and Finance/Billing, reducing rework and booking errors • Work with SalesOps and RevOps systems to improve automation across deal intake and close workflows • Calculate, validate, and distribute all commission and incentive payouts on a monthly/quarterly cadence • Manage commission tool (e.g., Spiff); maintain plan configurations and employee lifecycle changes • Finalize commission data for payroll processing; maintain SOX-compliant controls • Investigate and resolve disputes in a documented, timely manner; report trends to leadership • Support annual incentive plan design alongside Finance, Sales, and HR • Provide data-backed recommendations on compensation structures and deal economics • Act as a trusted partner to Sales, Finance, Legal, and Payroll — bridging deal structure and sales reward • Build and maintain comprehensive process documentation across both functions

🎯 Requirements

• 7–10+ years in Revenue Operations, Sales Operations, or Finance Operations • Proven deal desk experience, including order form management and approval governance • Experience managing sales commissions end-to-end (calculation, disputes, accruals) • Experience with commission platforms (Spiff, CaptivateIQ, Xactly) • Advanced Salesforce fluency: opportunity data, CPQ, and reporting • Strong process design instincts; ability to build from scratch with minimal structure • Excellent cross-functional communication and stakeholder management skills • Experience at a B2B SaaS or technology company with subscription &/or consumption billing • Exposure to CPQ tools (Salesforce CPQ, DealHub, etc.)

🏖️ Benefits

• Healthcare for family, including dental and vision • Competitive compensation and 401K • RSU grants for full-time employees • ESPP program • Flexible vacation policy • Maternity & paternity leave • MacBook Pro to use for work plus a generous stipend to personalize your workstation • Childcare bonus (human children only) • Fertility treatment and support • Learning & development program • Commuter benefits • Culture that supports a healthy work-life balance