LTL Operations Specialist

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🕒 May 15

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CloudTrucks

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚗 Transport

☁️ SaaS

🤝 B2B

💰 $115M Series B on 2021-11

Transport • SaaS • B2B

CloudTrucks is a technology platform designed to streamline and optimize the operations of truck owner-operators. It offers a range of solutions, including a Virtual Carrier program to lease onto a mega carrier, and Flex, a fleet management software for running under one's own authority. CloudTrucks provides tools for efficient load booking, instant payments, and comprehensive business insights. The platform is built to help trucking businesses maximize revenue, minimize operational headaches, and maintain compliance, with customer support readily available for assistance.

📋 Description

• Coordinate and manage daily LTL shipments, including scheduling pickups and deliveries • Track and trace shipments, providing updates to customers and internal stakeholders • Monitor shipment performance and proactively resolve service failures before they impact customers. • Resolve exceptions such as delays, damages, or lost freight in a timely manner • Ensure accurate documentation, including bills of lading, proof of delivery, and other inspection documents when applicable • Audit carrier invoices for accuracy, identify discrepancies, and file billing disputes to ensure proper cost recovery. • Assist in process improvement initiatives and system optimizations

🎯 Requirements

• 3+ years of experience in LTL Freight, logistics, or transportation operations • Strong understanding of LTL carrier networks, pricing structures, and service levels • Proficiency in transportation management systems (TMS) and Google Workspace • Excellent problem solving skills • Excellent communication skills — able to present data and recommendations to senior leadership clearly. • High attention to detail and ability to manage multiple priorities in a fast-paced environment. • Demonstrated team player mindset with the ability to collaborate effectively across departments • Experience with other service levels and modes - including white glove and full truckload (Nice to Have) • Familiarity with freight audit and payment processes (Nice to Have) • Background in supply chain finance or transportation accounting (Nice to Have)

🏖️ Benefits

• Fully remote work environment • Competitive base salary commensurate with experience. • Performance-based bonus tied to divisional margin and operational KPIs. • Health, dental, and vision insurance. • PTO and paid holidays.