Sales & Service Online Shop Clerk

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BayWa AG

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1923

🌾 Agriculture

⚡ Energy

🏗️ Construction

Agriculture • Energy • Construction

BayWa AG is a diversified company involved in agriculture, energy, and construction, with a focus on sustainability and innovation. The company engages in a variety of activities, including digitalizing grain storage through smart technology, providing solutions for mobility, and conducting drought monitoring for crops like wheat and corn. BayWa also offers training opportunities for young professionals and holds events such as the Charging Night to discuss the future of mobility. The company emphasizes corporate governance and sustainability in its operations, providing transparent reporting on its initiatives.

📋 Description

• Competent point of contact for online shop customers in 2nd-level support via phone, email and ticketing system • Advising customers and selling agricultural and technical products through the online shop • Handling customer inquiries, including complaints, delivery queries and returns • Assisting with technical questions related to the online shop • Coordinating product assortments with product management • Acting as liaison with the photo studio, purchasing, logistics and shop management • Responsible for and managing the eBay account

🎯 Requirements

• Experience in the retail, wholesale or foreign trade sector is desirable • Product knowledge in the agricultural or technical sector is an advantage • Practical experience in eBusiness/eCommerce is desirable • Strong customer and service orientation and negotiation skills • Team player with flexibility, resilience and strong organizational skills • Confident user of MS Office and Jira • Ideally, initial experience with SAP

🏖️ Benefits

• Financial allowances such as childcare subsidies or contributions to pension plans • A strong team spirit and collegial support • Varied opportunities to shape your role and room for independent work • Employee share ownership program • Extensive seminar and training program for professional development