Account Director – SMB

🕒 April 9

🇺🇸 United States – Remote

💵 $140k - $160k / year

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

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Bazaarvoice

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🛍️ eCommerce

🤝 B2B

💰 $6.7M Post-IPO Equity on 2012-11

eCommerce • Marketing • B2B

Bazaarvoice is a leading user-generated content (UGC) platform that connects brands and retailers with the voices of their customers. By leveraging UGC across the consumer journey, Bazaarvoice enhances the shopping experience and boosts sales through genuine customer reviews, social media content, and targeted marketing. The company offers a range of solutions including product sampling, social commerce, ratings and reviews, and retail syndication, aimed at improving customer satisfaction and loyalty. Through its HarmonyAI engine and Bazaarvoice Vibe, the company optimizes content supply chains and enables brands to harness the power of creator marketing. Trusted by over 13,000 brands worldwide, Bazaarvoice helps businesses scale globally, improve product detail pages, and drive conversion rates through actionable insights and competitive benchmarking.

📋 Description

• Articulate the ROI of our solutions and demonstrate how our products solve specific business challenges for brands and retailers. • Maintain an organized pipeline and provide clear, proactive updates to leadership throughout the renewal and sales cycles. • Work seamlessly with internal teams to ensure your clients have the resources and support they need to succeed. • Lead meaningful discovery conversations to uncover core business needs and long-term requirements. • Build relationships across diverse departments, from collaborating with IT professionals to partnering with marketing and merchandising leaders. • Navigate the contract process by working alongside client legal teams and our internal counsel to finalize agreements. • Engage with executive leadership and founders to build rapport and align our solutions with their high-level business goals.

🎯 Requirements

• A minimum of 3 years in a quota-carrying role within SaaS, MarTech, or eCommerce, with a proven track record of meeting or exceeding revenue targets • A minimum of 3 years successfully managing contract renewals, meeting or exceeding against your company’s average renewal rate • Strong bias to action and ability to prioritize multiple internal and external asks in a way that moves your business forward • Strong organizational structure to how you approach your day-to-day plus long-term territory strategy • An understanding of the digital shelf and how user-generated content impacts the broader brand-to-retailer ecosystem. • The ability to navigate complex organizational structures and build consensus among diverse stakeholders, including Marketing, Sales, IT, and Procurement. • Exceptional business acumen and the ability to translate technical features into high-level strategic outcomes for C-suite executives. • A consultative approach to sales, using active listening and two-way discovery to solve customer "pain points" rather than just selling features. • Strong project management skills with the ability to lead a multi-threaded sales or renewal process from initial outreach to legal signatures. • A natural curiosity for e-commerce trends and a passion for helping brands build trust with their consumers. • Experience building and maintaining long-term, trusted partnerships that result in high retention and account expansion.