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Beep Saúde

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

👥 B2C

🧘 Wellness

B2C • Wellness

Beep Saúde is a Brazilian on-demand healthcare provider that delivers at-home laboratory exams, vaccinations and infusions via a 100% digital scheduling platform (app and website). The company offers qualified clinical staff, a reference laboratory and modern diagnostic equipment, accepts many health plans and operates primarily in Rio de Janeiro, São Paulo and Brasília to bring convenient, personalized care to children, adults and seniors. Users can book services via the app, pay by PIX or card, and receive results and confirmations digitally.

📋 Description

• Lead discovery sessions with Operations and Patient Experience, translating journeys into functional specifications (bot flows, menu trees, routing, queues, outbound messaging) and maintaining a prioritized functional roadmap and backlog. • Design and specify solutions in Service Cloud: Cases, queues, Omni‑Channel, macros, quick texts, console, and Einstein for Service. • Specify and validate flows in Einstein Bots and Digital Engagement (conditional logic, integration with native objects and external systems, exception handling). • Specify WhatsApp templates taking into account the Meta & Salesforce approval cycle. • Write technical-functional specifications and develop (Flows, Apex, LWC). • Act as the technical focal point with partners and Salesforce Support: cases, reproducing bugs, and validating fixes. • Conduct UAT with operations, deliver training, and document processes. • Assess the impact of changes in the org and manage production governance (risk, RFCs, release windows, sandboxes, and deployments). • Monitor messaging efficiency and cost (bot containment, cost per conversation) and propose optimizations. • Manage access and security (profiles, permission sets, sharing, field‑level security) in compliance with LGPD.

🎯 Requirements

• 5+ years of experience with Salesforce, including 3+ years in a functional/consultative role. • Strong expertise in Service Cloud: Cases, queues, Omni‑Channel, Entitlements/SLA, console. • Hands‑on experience with Digital Engagement (Messaging for WhatsApp) — channel configuration, templates, messaging sessions. • Experience with Einstein Bots: dialogue design, variables, and invoking Flows/Apex from the bot. • Proficiency with Flow Builder (record‑triggered flows, screen flows, subflows, error handling). • Ability to read SOQL and understand Apex concepts and API integrations. • Experience gathering requirements and conducting UAT with operational teams autonomously. • Experience opening and managing cases with Salesforce Support (including bug escalation). • Salesforce Administrator and App Builder certifications.

🏖️ Benefits

• Health and dental plan for you and your dependents. • Pharmacy benefit: up to 40% discount on medications. • Meal package: meal allowance / food voucher (VA/VR). • For your physical and mental wellbeing: GymPass / TotalPass / life insurance. • For your development: discounts at partner educational institutions. • Transportation voucher for on‑site work. • Additionally, our headquarters has a balcony with a view of one of the city's famous landmarks for our Beepers to enjoy.