Senior Staff Tech Support Engineer

🔥 14 minutes ago

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Belden Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🏢 Enterprise

🔧 Hardware

Enterprise • Hardware • Networking

Belden Inc. is a global leader in cable, connectivity, and networking solutions, now transitioning into a digital solutions innovator. The company is focused on driving innovation and growth by offering customized solutions to meet the complex needs of its customers. Belden emphasizes a commitment to employee development and diversity, making it a compelling place for top talent to build their careers as the company evolves.

📋 Description

• Serve as a key technical resource, delivering expert assistance and ensuring prompt resolution of complex customer issues • Troubleshoot problems, isolate root causes, and drive cases to closure with a high level of technical accuracy and professionalism • Reproduce customer scenarios in the Support Lab to validate findings and deepen understanding of the issue • Collaborate closely with Engineering teams to manage escalations, resolve product bugs, and ensure that long-term corrective actions are identified and implemented • Provide consistent updates to sales teams, internal management, and customers, maintaining clear communication and transparency at every stage • Support a staggered work week when required and participate in a rotating on-call schedule • Thoroughly document customer interactions, engineering engagements, and action plans to ensure high-quality case management and knowledge continuity • Contribute to the organization by creating and refining knowledge articles, troubleshooting guides, and internal training materials • Provide mentoring and coaching to team members to help strengthen overall team capability • Participate regularly in customer and internal conference calls for high-profile cases and escalations, ensuring issues receive appropriate visibility • Carry out responsibilities with strict adherence to Service Level Agreement KPIs

🎯 Requirements

• 8+ years of experience working in the networking space • 5+ years of experience working in a TAC • Excellent understanding and applied knowledge of TCP/IP, L3 routing, L2 switching, Multicast, firewalls, QOS • Solid understanding and troubleshooting skills with wireless technologies 802.11x, WLAN authentication, encryption, EAP, PSK, Radius, AAA, DNS • Expertise of wireless deployments – AP’s, Controllers, Client associations, etc • Excellent understanding of RF transmission and antenna behavior • Technical expertise in troubleshooting and resolving complex Layer 2/3 and/or wireless issues in multi-vendor environments • High level of English.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities