Customer Support Specialist, German Speaking

Job not on LinkedIn

🕒 4 days ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bella&Bona

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🍽️ Food & Beverage

🤝 B2B

📦 Logistics

💰 Later Stage VC on 2025-05

Food & Beverage • B2B • Logistics

Bella&Bona is a German corporate catering and employee-meals provider that offers daily office lunch, firm/event catering, pantry service, office breakfasts and fruit baskets. They prepare food in their own kitchens (Berlin, Munich, NRW), deliver with an in-house logistics team, and consolidate ordering, employee meal budgets, reporting and invoicing on a single platform. Bella&Bona serves 300+ companies across multiple German cities, supports diverse dietary needs, uses reusable packaging, and positions its service as a low-admin, tax-efficient employee benefit for workplaces.

📋 Description

• Manage end-to-end customer support for employees ordering lunch • Handle delivery timing, order issues, food quality feedback, Vytal container questions, platform questions, and ordering issues • Manage support for office managers, HR teams, and administrators • Handle invoicing questions, delivery schedule changes, reporting and order insights, program setup and adjustments, and operational escalations • Structure and optimize support workflows • Reduce response times and improve resolution rates • Build knowledge bases and internal documentation • Identify recurring issues and eliminate root causes • Implement automations using modern tools and AI • Work closely with operations, product, and logistics teams • Design and run fast, structured, automated, and scalable customer support systems

🎯 Requirements

• Native or fluent German • Strong organizational and process-thinking skills • High ownership mindset • Builder mentality with interest in creating systems, workflows, and automations • Strong attention to detail and operational discipline • Ability to stay calm and solution-oriented under pressure • Curiosity for modern tools, automation, and AI • Technical curiosity is a big plus • Experience with Zendesk, Intercom, or HubSpot Service is beneficial • Experience with Notion is beneficial • Experience with Zapier or n8n is beneficial • Experience with AI tools such as Claude and ChatGPT is beneficial • Spreadsheet analysis experience is beneficial • Previous experience in customer support, operations, or service management in startups or high-growth environments is a plus

🏖️ Benefits

• Direct impact on the daily experience of thousands of users • Ownership of a core operational function • Opportunity to design the support systems of a fast-growing company • Work at the intersection of operations, food, and technology • High autonomy and responsibility • A fast-paced, ambitious environment where execution matters • Mission-driven and long-term oriented culture • Strong sense of teamwork • Open, proactive, and respectful communication • Reliable and committed working style • Continuous learning and improvement mindset • Personal growth through hands-on learning and feedback • Customer-centric approach

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