
1001 - 5000 employees
Founded 1995
đŁ Marketing
đŚ Logistics
đ Manufacturing
Marketing ⢠Logistics ⢠Manufacturing
BEL USA LLC is a US-based promotional products distributor and e-commerce retailer. The company operates a 340,000-square-foot automated facility that holds large inventory and emphasizes fast turnaround times and end-to-end customization. With user-friendly websites and a focus on affordable, high-quality promotional items, BEL USA serves businesses and organizations seeking branded merchandise, and highlights a strong workplace culture and multiple locations (Miami, FL and Pasig City, PH).
đĽ 1 hour ago
Where this job comes from
Posted on BEL USA LLC's careers page, not through a job board
First seen by Remote Rocketship 1 hour ago
Still open on BEL USA LLC's site. Checked 1 hour ago.

1001 - 5000 employees
Founded 1995
đŁ Marketing
đŚ Logistics
đ Manufacturing
Marketing ⢠Logistics ⢠Manufacturing
BEL USA LLC is a US-based promotional products distributor and e-commerce retailer. The company operates a 340,000-square-foot automated facility that holds large inventory and emphasizes fast turnaround times and end-to-end customization. With user-friendly websites and a focus on affordable, high-quality promotional items, BEL USA serves businesses and organizations seeking branded merchandise, and highlights a strong workplace culture and multiple locations (Miami, FL and Pasig City, PH).
⢠Act as the primary point of contact for customers ⢠Manage accounts and selling activities ⢠Achieve sales goals and Contact Center metrics ⢠Increase brand awareness ⢠Handle customer transactions including order status, claims, order tracking, and artwork uploads ⢠Answer incoming customer calls, emails, and chat requests within defined SLAs ⢠Proactively call assigned customers to identify additional sales opportunities ⢠Identify add-on and solution-selling opportunities ⢠Route proactive sales opportunities to management or enter opportunity details into provided tools ⢠Follow up on product backorders and manage orders ⢠Configure components to identify or clarify customer solutions ⢠Complete outbound calls and email communications for customer initiatives, campaigns, event recruitment, and vendor leads ⢠Advise customers on product options, add-ons, and solutions ⢠Maintain product and vendor knowledge ⢠Maintain positive customer and consultant relationships and service-level expectations ⢠Manage designated customer contacts to grow sales and maintain business partnerships ⢠Provide price and availability information ⢠Submit, track, and escalate quotes and orders ⢠Resolve or route credit-related issues ⢠Investigate, escalate, and resolve customer complaints and issues ⢠Enter and audit orders for completion and accuracy ⢠Process claims, redo/replacement orders, and in-store credit ⢠Attend required training and complete assessments and learning checks ⢠Assist the Contact Center Team with administrative duties ⢠Maintain customer profiles in Admin Panel, FreshDesk, and other tools ⢠Perform other duties designated by Management
⢠Associate's/Bachelor's Degree ⢠Minimum of (1) one-year previous sales/customer service experience, preferably in a related industry ⢠Experienced contact center professional ⢠Effective telephone, chat, email techniques and customer care ⢠Personal computing or keyboarding/data entry ⢠Moderate knowledge of Excel ⢠Excellent written and verbal communication skills ⢠Strong organizational skills ⢠Basic sales and negotiation skills ⢠Ability to attend required trainings and pass assessments and monthly learning checks ⢠Ability to work in a fast-paced environment with speed and accuracy
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