Associate IT Service Desk Technician, Night Shifts

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Betfair Romania Development

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Betfair Romania Development is the largest technology hub of Flutter Entertainment Plc, an FTSE 100 company, with over 1,900 people powering the world’s leading betting and gaming brands. With a presence in Cluj-Napoca, they offer a diverse portfolio of proprietary brands including Betfair, PokerStars, and Paddy Power, serving over 18 million customers globally. The company specializes in software development, online gaming, and customer support, and is dedicated to providing immersive and safe experiences in the realms of sports and casino betting.

📋 Description

• Respond to IT support requests from users via email or ticketing system • Diagnose and resolve hardware and software issues • Provide guidance and assistance to users experiencing technical problems • Set up new user accounts and profiles with appropriate access and permissions • Monitor and troubleshoot network connectivity issues • Maintain accurate records of support requests, resolutions, and user interactions • Update knowledge base articles and documentation • Guide users on IT best practices, software usage, and security protocols • Collaborate with IT staff and departments on complex technical issues and projects • Participate in team meetings, training, and professional development activities • Leverage AI-powered support tools and knowledge management systems to improve troubleshooting efficiency and support quality • Provide technical support to internal FanDuel users during night and weekend shifts across European and US time zones

🎯 Requirements

• Availability to work night and weekend shifts reliably • 1+ years of Customer Support experience • Previous experience in an IT support role or similar position • Advanced level of English • Strong knowledge of computer hardware, software, and networking principles • Proficiency in Microsoft Windows, macOS, Office 365, and other relevant technologies • Excellent problem-solving, communication, and customer service skills • Ability to work independently and prioritize tasks effectively • IT certifications such as ITIL, CompTIA A+, or Microsoft Certified IT Professional are a plus • Patient and empathetic approach to user support • Attention to detail and commitment to accuracy • Adaptability and willingness to learn new technologies and AI-powered tools • Professionalism and integrity when handling sensitive and confidential information • Curiosity and openness toward AI and emerging technologies • Ability to work effectively with diverse teams across departments

🏖️ Benefits

• Hybrid & remote working options • €1,000 per year for self-development • Company share scheme • 25 days of annual leave per year • 20 days per year to work abroad • 5 personal days/year • Flexible benefits: travel, sports, hobbies • Extended health, dental and travel insurances • Customized well-being programmes • Career growth sessions • Thousands of online courses through Udemy • A variety of engaging office events