Bezahlexperten
Fintech • B2B
Bezahlexperten is a German payment services company that helps merchants accept card and contactless payments through terminals and integrated POS solutions. They offer transparent flat-rate pricing, short-term contracts, and fast settlement, targeting small and medium retail, hospitality, and service businesses with hardware, software setup, and customer support. The company positions itself as a cost-saving, B2B payments provider with nationwide coverage and over 10,000 business customers.
Kundenbetreuer
Job not on LinkedIn
November 4
🗣️🇩🇪 German Required
Bezahlexperten
Fintech • B2B
Bezahlexperten is a German payment services company that helps merchants accept card and contactless payments through terminals and integrated POS solutions. They offer transparent flat-rate pricing, short-term contracts, and fast settlement, targeting small and medium retail, hospitality, and service businesses with hardware, software setup, and customer support. The company positions itself as a cost-saving, B2B payments provider with nationwide coverage and over 10,000 business customers.
📋 Description
• Betreuung von Händler:innen im 3rd Level Support • Analyse von Anfragen und enge Zusammenarbeit mit Partnern • Aktive Rückgewinnung (Winback) und Dokumentation im CRM • Schnittstelle zwischen Kund:innen, Support und Dienstleistern • Problemerkennung und Vorantreiben von Lösungen
🎯 Requirements
• mindestens drei Jahre Erfahrung in der Kundenbetreuung oder im Account Management, idealerweise im Payment-Umfeld • souveräner Umgang mit Eskalationen auch in anspruchsvollen Gesprächen • fundierte CRM-Erfahrung, zum Beispiel mit HubSpot oder vergleichbaren Tools • Verhandlungsgeschick und empathische, klare Kommunikation • Erkennen von Bedürfnissen und Chancen im Kundenkontakt
🏖️ Benefits
• Betriebliche Altersvorsorge sowie einen Zuschuss von uns • Zusätzliche Benefits nach Wahl: Deutschlandticket, Urban Sports Club-Zuschuss, Homeoffice Zuschuss, Pluxee -Benefits-Pass oder KiTa-/ KiGa -Zuschuss
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