Senior Travel Consultant – 12x36 Shift

Job not on LinkedIn

🔥 5 minutes ago

🗣️🇪🇸 Spanish Required

🗣️🇧🇷🇵🇹 Portuguese Required

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Onfly

11 - 50 employees

Onfly for AEC is a platform-agnostic BIM Content management solution for managing, sharing and updating your content and data on the fly. Empower your teams with constructive tools enabling them to scale and streamline project delivery.

📋 Description

• Responsible for serving clients such as presidents, CEOs, directors, and other senior executives via multichannel support (phone, email, and chat) • Excellence in customer service, handling the following air-related procedures: flight ticket name corrections/changes, pet travel, splitting passengers on bookings, and other related requests • Minor passenger inclusion, special in-flight services, overbooking situations, flight cancellations/rescheduling, and bereavement cases • Flight advancement/early departures; hotel — guest replacement/guest addition/extra services and reservation issuance • Manage product queues and distribute assignment cards in the leader's absence or as assigned • Perform all the above procedures as well as ticketing/issuance and special client follow-up • Knowledge of visa requirements, travel insurance, and required vaccinations for international destinations • Provide travel consultancy with information about the different destinations sold by the agency, including pricing and availability for the chosen dates

🎯 Requirements

• Intermediate knowledge of Microsoft Office • Proficiency with airline portals such as e-Latam, e-GOL, Azul, Passaredo, and the Wooba portal • Bachelor's degree completed or in progress • Advanced English and/or Spanish • Experience in travel agencies, preferably in multi-brand agencies • Experience planning customized domestic and international travel • Knowledge of tour operator portals and flight consolidator systems • Knowledge of Amadeus • Excellent sales and negotiation skills, client approach, and ability to handle objections • Excellent verbal and written communication

🏖️ Benefits

• Meal allowance on a flexible card (no 6% deduction) • Unimed health plan with no co-payment and no monthly fee for Onflyer (covered by the company) • Dental plan (discounted monthly premium) • Pharmacy discounts • Online psychotherapy benefit (Vittude) • Gym benefits (Gympass and TotalPass) • 90% scholarship for language courses • Discounts on undergraduate and graduate programs (UNA / UNIBH and Anhanguera) • Funeral assistance (Grupo Zelo) • Extended maternity and paternity leave • R$200 Onhappy voucher (exclusive platform offering travel discounts across Brazil) • Life insurance

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