Customer Excellence Manager – Italian market

🔥 20 hours ago

🇮🇹 Italy – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BIMobject

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🏗️ Construction

💼 Consulting

📣 Marketing

💰 $27.3M Post-IPO Equity - BIMobject on 2018-07

Construction • Consulting • Marketing

BIMobject is a SaaS platform and digital infrastructure provider for the construction industry that centralizes product information and connects architects, engineers, designers, and manufacturers. Through its brands (BIMobject, Prodikt, EandoX) and an ecosystem of software, tools, and services, it enables Building Information Modeling (BIM) workflows so construction professionals can access compliant product data, make informed decisions, and deliver smarter, greener projects.

📋 Description

• Support and develop a portfolio of customers in the Italian market • Build strong, long-term customer relationships • Advise customers on the BIMobject platform • Manage customer expectations, experience, and value realization • Drive adoption and optimal use of platform tools through guidance, insights, and follow-ups • Co-create customer marketing content such as case studies, campaigns, and success stories • Collaborate proactively with Sales, Marketing, and Product to ensure customer success • Build scalable, repeatable ways of working and customer plays • Drive customer retention, engagement, and long-term value • Work hands-on with customers to support their success on the platform

🎯 Requirements

• Native Italian speaker • Fully proficient in English • Experience in customer success, account management or similar customer-facing roles • Confident and clear communication with customers and internal stakeholders • Structured, solution-oriented, and comfortable prioritizing independently • Customer-centric mindset and positive can-do attitude • Enjoys daily customer interaction and takes ownership of the customer journey • Comfortable working collaboratively in an international team while owning responsibilities • Comfortable in a technical and data-driven environment • Experience working with at-scale customer support and engagement is extra awesome or learnable • Experience in or around the construction industry is extra awesome or learnable • Interest or experience in marketing is extra awesome or learnable • Additional languages such as Nordic languages, French, German or Spanish are extra awesome or learnable

🏖️ Benefits

• A startup mentality within a stable global company, with everyone having a voice in shaping the company’s future • Hybrid model/flexible work arrangements mentioned in the company-wide benefits section • Investment in employee development and encouragement of experimentation • Diverse workplace where different perspectives drive innovation