Trading Support Specialist – VIP & Institutional

🕒 March 2

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Binance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

₿ Crypto

💳 Fintech

💰 Initial Coin Offering on 2020-12

Crypto • Fintech

Binance is the world's leading cryptocurrency exchange, serving over 235 million registered users across more than 180 countries. The platform offers a wide array of services, including the trading of over 350 cryptocurrencies in Spot, Margin, and Futures markets. Users can also buy and sell crypto via Binance P2P, earn interest through Binance Earn, and engage in NFT trading on the Binance NFT marketplace. Binance provides low transaction fees and diverse payment options, making it a preferred choice for cryptocurrency enthusiasts worldwide.

📋 Description

• Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products • Provide dedicated and prompt support to our institutional and VIP customers via different communication channels • Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API • Being the first line support for all account and system related issues • Serve as the representative of VIP customers to internal teams including account, finance, risk and products • Collect customer feedback and manage projects to realise the product change requirements • Provide system and product updates to customers to ensure they are aware of all the major changes in time

🎯 Requirements

• Minimum of 3 years of relevant experience in a client/trading desk support role in financial services • Solid understanding of trading platforms and exchange, including knowledge of trading orders and execution processes • Playing a client manager role and able to support client’s growth and business development • Understanding of crypto derivative trading products • Outstanding problem solving skills with the ability to resolve issues under high pressure • Excellent communication skills to facilitate cross departmental communication • Able to participate in an on-call rotation, as required by the business • Bilingual English/Mandarin is mandatory to coordinate with overseas partners and stakeholders • Hands-on experience in API trading is a strong plus • Understanding of cryptocurrency concepts, e.g. blockchain transactions, is a strong plus • Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures

🏖️ Benefits

• Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)