District Manager – Patient Support

🕒 6 days ago

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BioScript Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

💊 Pharmaceuticals

🤝 B2B

Pharmaceuticals • B2B

BioScript Solutions is a Canadian specialty pharmacy and specialty-care services provider that helps patients with chronic and complex conditions access specialty drug therapies. The company operates infusion clinics and pharmacies, runs patient support programs, and offers wholesale pharmaceutical distribution and third-party logistics to manufacturers, payors and healthcare practitioners across Canada. BioScript focuses on patient-centred care, medication delivery and care coordination to improve health outcomes and simplify access to specialty treatments.

📋 Description

• Successfully enhance customer facing interactions by adding value and providing leadership support in the management of support staff; • Mentor, coach and direct a regional team in providing best in class customer experience and operational execution; • Daily monitoring of team activities and performance; • Create and maintain regionals specific training for drug and reimbursement as market landscape evolves; • Identify Patient, Health Care Providers and Program needs and deliver solutions in collaboration with cross functional colleagues; • Analyze program metrics and create a plan of action to proactively address issues; • Direct report creation and timely delivery of performance metrics and related reporting to Senior Program Manager; • Ensure the highest standards of quality and conduct all activities in an ethical and compliant manner; • Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements; • Work in partnership with a pharmaceutical manufacturer to understand and contribute to achieving their goals and ensuring program optimization; • Ensure optimal support for assigned Patient Support Program and related market events (e.g.: public listing, competitor entry, etc.); • Rapidly respond to external/internal customer needs and look for opportunities to continuously improve services; • Maintain customer support / trust & value while navigating the changing landscape by providing adapted offerings; • Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities. • Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements.

🎯 Requirements

• University degree in business, life sciences or nursing; • Minimum of 5 years’ experience in multiple cross-functional areas applicable to the position, including 1-3 years proven track record of sales success in the pharmaceutical industry; • People management experience • Knowledge of the healthcare landscape including private and public payers • Experience in specialty services and drug delivery options in support of medicines whether they can be administered via infusion or sub-cutaneous means is an asset • Experience in dealing with key opinion leaders and healthcare professionals • Must be self-directed and team oriented • Ability to travel, access to a personal vehicle/ability to drive, some travel may require an overnight stay • Strong ability to manage change, ambiguity and work in a rapid and evolving environment • Strong strategic thinking, analytical and problem solving skills • Strong focus on customers and improved of patient outcomes • High level organizational skills, strong sense of priority setting and focus on executional excellence and implementation • Excellent collaborative skills and ability to work effectively and efficiently across organizations to deliver on priorities; • Demonstrated abilities in project management; • Strong presentation skills; • Compliance driven; understanding of applicable industry codes and laws, regulations.

🏖️ Benefits

• Epic Work-Life Balance: Flexible remote work options because we value your time and well-being. • Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers. • Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey. • Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.