Customer Success Manager

🕒 January 14

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Bitkom

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🤝 Non-profit

🤝 B2B

Non-profit • B2B

Bitkom is Germany's leading digital industry association representing companies across IT, telecommunications and digital sectors. It produces research and datasets (e. g. , Bitkom-Dataverse), convenes events and conferences, and advocates on digital policy, cybersecurity, AI & data, infrastructure and digital transformation. Bitkom also supports startups and provides public-facing resources, reports and media to inform industry and policymakers.

📋 Description

• Maintain the partner network (B2B), including content management and contract administration. • Manage customer relationships and retention from onboarding through annual content planning. • Provide administrative support to the sales team. • Assist in conducting market, competitor and customer analyses. • Collaborate internally with Marketing to further develop offerings for customers. • Prepare and generate reports from the platform. • Support internal technical interfaces. • Optimize the platform — from gathering requirements to overseeing implementation with the vendor.

🎯 Requirements

• Completed vocational training, university degree, or comparable qualifications in a relevant field. • Basic knowledge of Learning & Development and familiarity with learning management systems. • Experience in Customer Success Management or a comparable role, preferably in the education/training sector. • Technical understanding and a structured working style. • Excellent communication skills in German and a friendly, professional manner. • Enjoy working dynamically in a young business unit.

🏖️ Benefits

• Access to a unique network of digital experts. • Flexible mobile working. • State-of-the-art equipment and a complete home office setup. • Training opportunities through the Bitkom Academy and in-house workshops. • Experimental, open environment with flat hierarchies. • A distinctive office in a central Berlin location with excellent public transport connections. • Varied work and guaranteed no boredom.