Senior HR Operations Manager

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BJAK

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

🛡️ Insurance

🏪 Marketplace

eCommerce • Insurance • Marketplace

BJAK is a leading online platform in Southeast Asia that offers comprehensive automobile insurance comparison services. The company enables Malaysian users to compare and purchase auto insurance from multiple insurers efficiently, providing considerable savings and convenience. BJAK is renowned for its user-friendly digital platform that allows quick insurance and road tax renewals, offering discounts up to 11%. With a strong emphasis on customer service, BJAK also provides 24/7 roadside assistance, accident support, and replacement vehicles. It is a pioneer in the insurance comparison sector in the region and has facilitated significant savings for millions of car owners.

📋 Description

• Lead HR Operations for BJAK's global team • Own the operational foundation supporting employees across multiple countries • Own HR operations across the global employee lifecycle, including onboarding, transfers, promotions, and offboarding • Build and improve HR processes, policies, and SOPs that can scale across multiple countries • Oversee global HR systems, employee records, reporting, and data governance • Manage payroll coordination, benefits administration, employment documentation, and statutory compliance with local partners and EOR providers where applicable • Ensure HR operations remain accurate, compliant, and audit-ready across all locations • Improve operational efficiency through process redesign, automation, and system improvements • Lead and develop the HR Operations function while partnering with leadership to support global expansion • Complete the interview process involving an online assessment or practical task, role-specific interview, and CEO/final round

🎯 Requirements

• 7+ years of experience in HR Operations, People Operations, or HR Administration • Experience supporting employees across multiple countries or regions • Strong understanding of global HR operations, employment documentation, payroll coordination, HR systems, and compliance • Experience building and improving HR processes in a fast-growing company • Strong operational mindset with high attention to detail • Comfortable balancing hands-on execution with process improvement • Strong communication and stakeholder management skills • Ability to work across different countries, cultures, and time zones • Strong English communication is required • Applicants should already be based in China