Customer Success Manager

Job not on LinkedIn

🕒 July 31

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Black Compass Digital

WebsiteLinkedInAll Job Openings

11 - 50 employees

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

Black Compass Digital is a North American e-commerce growth agency that helps DTC brands scale profitably on Amazon and across omnichannel channels. They provide Amazon ad and account management, listing CRO, custom Amazon launch strategies, and in-house digital design and landing page development. Run by former DTC founders with a profit-first approach, they emphasize data-driven frameworks and have launched 120+ brands and managed over $200M in sales.

📋 Description

• Manage a portfolio of e-commerce brands and act as their main point of contact for all Amazon-related activities • Develop and implement strategic plans to launch new products and scale existing listings on Amazon • Assist with the team in creating replenishment shipments so client does not run out of inventory • Monitor account health, performance metrics, and sales data to provide regular updates and actionable insights to clients • Coordinate with internal creative, advertising, and operations teams to ensure all client deliverables are met on time • Conduct regular check-in meetings with clients to review progress, address concerns, and identify new opportunities for growth • Troubleshoot and resolve issues related to Amazon Seller Central, including listing suppressions or account flags • Stay up to date with Amazon's changing policies and industry trends to provide expert guidance to clients • Ensure a high level of client satisfaction and retention through professional and responsive communication

🎯 Requirements

• Previous experience in customer success, account management, or a related client-facing role • Strong understanding of e-commerce platforms, specifically Amazon Seller Central • Excellent written and verbal communication skills with the ability to explain complex concepts clearly • Strong organizational and time-management skills to handle multiple client accounts simultaneously • Proven ability to work independently in a remote, fast-paced environment • High level of attention to detail and accuracy in reporting and data analysis • Proficiency with common productivity tools such as Google Workspace or Microsoft Office • Eagerness to learn and adapt to new software and changing marketplace dynamics • Exceptional personal character and professional discretion

🏖️ Benefits

• Remote work arrangement