Partnerships Manager

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BMAT Music Innovators

WebsiteLinkedInAll Job Openings

51 - 200 employees

BMAT is a music innovation company with a mission to index all music usage and ownership data. We help all different companies in the music industry better their data operations to make sure artists get paid for their plays. Every day we deliver 27 billion matches and 80 million identifications to CMOs, publishers, record labels, broadcasters and DSPs globally.

📋 Description

• - **Portfolio Ownership & Client Success:** Autonomously manage and nurture a portfolio of B2B clients in LATAM, ensuring high satisfaction, retention, and long-term partnership growth. • - **Strategic Account Management:** Act as the primary point of contact for complex client requests, proactively identifying account health risks and unlocking expansion opportunities. • - **Industry Consultation:** Leverage your deep knowledge of the music ecosystem to guide clients through onboarding, technical workflows, and data utilisation. • - **Voice of the Customer:** Gather, synthesise, and advocate for client feedback and product requirements, collaborating closely with Product and Engineering teams to influence our roadmap. • - **Enhancement of Customer Experience:** Contribute to initiatives aimed at improving the overall customer journey, including onboarding processes, knowledge base resources, and communication strategies.

🎯 Requirements

• - **Experience:** 3+ years in B2B Partner Success or Account Management, and 1–2 years of experience within the music industry (e.g., DSPs, labels, publishers, CMOs/PROs, or music tech). • - **Strategic & Analytical Mindset:** Comfortable working with complex data structures and music metadata; ability to dissect issues and translate insights into actionable solutions. • - **Communication:** Exceptional written and verbal communication skills; adept at negotiating and building relationships across diverse cultures and business stakeholders. • - **Tools:** Proficiency with CRM, support, and project management tools, including Atlassian (Jira, Confluence), Freshdesk, and Google Suite / Excel. • - **Language Skills:** Fluency in English and Spanish is required. Portuguese proficiency is a strong plus. • - **Soft Skills:** Autonomous, organised, detail-oriented, and resilient. You thrive in a fast-paced, remote-first environment.

🏖️ Benefits

• You Can Enjoy • - Flexible working hours and location • - Flat hierarchy • - You can make the role your own and run your own development • - Online language classes to improve your Spanish or English • - Online and onsite courses and music industry workshops run by inhouse experts • - We’ll provide you with all equipment needed for you to be comfortable • - Unlimited time off because we believe that you know best when you need to rest. • - Barcelona HQ office available to you, kitted out with a rehearsal room https://www.bmat.com/bmat-house/