Technical Support Specialist

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Boldr

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally.

📋 Description

• Execute customer implementations in partnership with Project Managers, ensuring timelines, requirements, and quality standards are met. • Provide first- and second-level technical support for post-sale customers via inbound channels. • Debug, optimize, and troubleshoot complex data flows, advanced SQL queries, system behaviors, and web-application architectures. • Communicate resolution timelines, status updates, and next steps to customers, direct leaders, and client stakeholders. • Investigate and resolve implementation-related support requests. • Build, maintain, and structure technical knowledge bases and SOPs for clients and T1/T2 teams. • Identify recurring issues and recommend process or system improvements. • Collaborate with internal technical and product teams to resolve escalated issues. • Support testing, validation, and post-implementation stabilization. • Maintain high standards of client satisfaction, accuracy, and responsiveness. • Act as the highest escalation point for complex technical and implementation issues, taking ownership when T1/T2 teams or Project Managers require deep technical intervention. • Complete annual cybersecurity refreshers. • Complete assigned learning courses aligned with Team Captain criteria within the first 90 days and ongoing as part of professional development.

🎯 Requirements

• Clear, professional, and customer-focused communication. • Friendly, confident, and approachable with clients and teammates. • Detail-oriented with strong problem-solving skills. • Ability to manage multiple priorities in a fast-paced environment. • Curiosity about technology and commitment to continuous learning. • Proactive approach to identifying issues and suggesting improvements. • Structured thinking and ability to balance short-term fixes with long-term improvements. • Practical working knowledge of SQL or strong experience with technical systems, including complex queries, optimization, and data troubleshooting. • Experience supporting software, data platforms, or web-based applications. • Proven experience with ticket tracking systems such as Jira or Zendesk. • Open and flexible schedule. • Ability to manage competing priorities and consistently meet deadlines. • Strong understanding of web application functionality and data flows between systems. • Experience in a client-facing technical support or implementation role (preferred). • Comfort using Google Sheets or similar data analysis tools. • Strong written and verbal communication skills.

🏖️ Benefits

• Annual cybersecurity refreshers • Assigned learning courses aligned with Team Captain criteria within the first 90 days and ongoing as part of professional development