IT Support Administrator

🕒 July 3

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Omilia - Conversational Intelligence

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🤖 Artificial Intelligence

🛍️ eCommerce

Artificial Intelligence • eCommerce • Customer Service

Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.

📋 Description

• Owns assigned IT systems administration tasks including user account management, access provisioning, and SaaS platform configuration. • Accountable for resolving IT support requests within SLA and maintaining accurate IT documentation. • Responsible for systems health monitoring, patch compliance, and endpoint security within assigned scope. • Contributes to IT process documentation and continuous improvement of IT operations workflows. • Administer identity and access management systems: user account creation, SSO configuration, and access reviews. • Manage SaaS application administration including Google Workspace, Microsoft 365, Okta, and collaboration tools. • Handle IT support escalations from Tier-1 and manage complex hardware/software troubleshooting. • Monitor IT systems health, apply patches, and ensure endpoint compliance with Omilia's security policies. • Manage IT asset lifecycle: procurement tracking, provisioning, maintenance, and disposal. • Design and maintain IT operations runbooks, onboarding/offboarding procedures, and knowledge base articles. • Support IT security audits and contribute to compliance evidence collection. • Collaborate with IT Support Engineers on escalated tickets and process improvement initiatives.

🎯 Requirements

• 3–5 years of IT administration or systems administration experience. • Strong knowledge of identity management platforms (Okta, Azure AD, Google Workspace). • Experience with MDM/EMM solutions (Jamf, Intune) for enterprise device management. • Proficiency in Windows and macOS administration; basic Linux skills are advantageous. • Familiarity with IT security frameworks, endpoint protection, and patch management. • Experience with IT service management (ITSM) tools and ITIL processes. • Strong attention to detail in systems configuration and documentation. • Good communication skills for both technical peers and end-user audiences. • Organised and process-driven; able to manage multiple systems responsibilities concurrently. • Proactive in identifying operational gaps and proposing improvements. • Bachelor's degree in Information Technology, Computer Science, or a related field. • ITIL Foundation, CompTIA Network+, or Microsoft/Google systems administration certifications.

🏖️ Benefits

• Fixed compensation; • Long-term employment with the working days vacation; • Development in professional growth (courses, training, etc); • Being part of successful cutting-edge technology products that are making a global impact in the service industry; • Proficient and fun-to-work-with colleagues; • Apple gear