BonifiQ
11 - 50 employees
Founded 2022
☁️ SaaS
🛍️ eCommerce
🤝 B2B
SaaS • eCommerce • B2B
BonifiQ is a SaaS platform that helps retailers create and run gamified, customizable loyalty programs including points & rewards, cashback, referral and VIP tier systems. It integrates with online and physical stores to drive repeat purchases, increase customer lifetime value and convert customers into brand advocates, offering configurable widgets, communications and migration support along with fixed pricing by order volume.
Analista de CRM/CS
Job not on LinkedIn
🕒 February 27
🗣️🇧🇷🇵🇹 Portuguese Required
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BonifiQ
11 - 50 employees
Founded 2022
☁️ SaaS
🛍️ eCommerce
🤝 B2B
SaaS • eCommerce • B2B
BonifiQ is a SaaS platform that helps retailers create and run gamified, customizable loyalty programs including points & rewards, cashback, referral and VIP tier systems. It integrates with online and physical stores to drive repeat purchases, increase customer lifetime value and convert customers into brand advocates, offering configurable widgets, communications and migration support along with fixed pricing by order volume.
📋 Description
• Gerenciar a carteira de clientes, com foco em relacionamento, retenção, expansão e vendas na base • Atuar na implementação de soluções e ferramentas, garantindo aderência às necessidades do cliente • Conduzir projetos de CS de ponta a ponta, alinhando expectativas, prazos e entregas • Desenhar cenários, estratégias de implementação e planos de sucesso personalizados • Analisar dados e indicadores de performance para tomada de decisão • Trabalhar de forma integrada com times internos (Produto, Comercial, Tech) • Garantir uma experiência de alto nível para clientes de grande porte
🎯 Requirements
• Conhecimento em HubSpot e SenseData (desejável, mas não eliminatório) • Vivência com plataformas SaaS • Familiaridade com métricas e indicadores de Customer Success
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