Senior Payments Support Specialist

Job not on LinkedIn

🕒 4 days ago

🇦🇺 Australia – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Booth & Partners

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

👥 HR Tech

🎯 Recruiter

Consulting • HR Tech • Recruitment

Booth & Partners is a company that specializes in providing managed solutions and talent solutions to help businesses scale efficiently. They focus on building high-performing remote teams, particularly from the Philippines and Colombia, while handling recruitment, HR, and payroll needs for their clients. Additionally, Booth & Partners offers flexible workspace solutions, including private offices and co-working spaces, aimed at enhancing productivity and collaboration in a supportive environment.

📋 Description

• Provide high-quality support to customers throughout their payment and booking journey • Handle routine, complex, sensitive, and escalated payment-related queries • Specialize as needed in payment support, accounts receivable, fraud investigations, chargebacks, reconciliation, or other payments-related operations • Support customers through phone, live chat, and written communication • Proactively contact customers when follow-up or intervention is required • Resolve complex cases using sound judgment • Support, coach, and guide less experienced team members • Identify opportunities to improve processes, customer experience, and team performance • Help customers manage payments and stay on track with travel plans • Communicate payment-related information accurately, securely, and confidentially • Identify recurring concerns, friction points, process gaps, inefficiencies, and risks • Resolve issues or escalate them with clear information and potential solutions • Contribute to implementing and adopting new tools, processes, and ways of working • Use data, customer insights, and performance information to guide decisions • Monitor trends, test new approaches, and share learnings • Meet service, quality, productivity, and performance expectations

🎯 Requirements

• Several years of professional experience in payments support, fintech support, financial services, or a closely related role • Hands-on experience handling payment-related customer queries, complex cases, or escalations • Comfortable working with payment platforms, CRM systems, digital tools, and other systems used to investigate and resolve customer issues • Confident communicating with customers through phone, live chat, and written channels, particularly in sensitive or complex situations • Experience supporting, coaching, or providing guidance to less senior team members • Strong problem-solving and decision-making skills • Ability to exercise sound judgment when dealing with complex cases • Adaptable and solutions-oriented • Comfortable working in a fast-paced, remote environment • Ownership, urgency, accuracy, and high service standards • Comfortable using data and insights to make decisions and identify improvement opportunities • Collaborative team player willing to share knowledge • Full-time availability

🏖️ Benefits

• Remote work environment • Opportunities to grow in a global business • Opportunity to contribute to a high-growth, innovative company • Culture valuing ownership, teamwork, and continuous improvement