Travel Support Specialist

Job not on LinkedIn

🕒 6 days ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Booth & Partners

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

👥 HR Tech

🎯 Recruiter

Consulting • HR Tech • Recruitment

Booth & Partners is a company that specializes in providing managed solutions and talent solutions to help businesses scale efficiently. They focus on building high-performing remote teams, particularly from the Philippines and Colombia, while handling recruitment, HR, and payroll needs for their clients. Additionally, Booth & Partners offers flexible workspace solutions, including private offices and co-working spaces, aimed at enhancing productivity and collaboration in a supportive environment.

📋 Description

• Support customers throughout their booking journey • Work within an operational domain such as ticketing, rebookings, refunds, schedule changes, or frontline support • Handle inbound phone and live chat channels or critical back-office administrative tasks • Deliver accurate, timely, and empathetic customer support • Use Sabre GDS and modern CRM platforms to drive fast resolutions and maintain high service standards • Escalate complex issues promptly and flag customer-journey friction points • Collaborate with peers and leaders to maintain a supportive team dynamic • Align daily execution with team objectives and consistently meet performance targets • Track individual performance and maintain accountability for outcomes • Identify operational bottlenecks and workflow errors and take proactive corrective action • Contribute ideas to refine processes and prevent recurring issues • Use operational metrics to prioritize workload and iteratively test and refine workflows

🎯 Requirements

• Demonstrated experience in travel customer service, ticketing operations, or airline support • Comprehensive, hands-on ability to independently manage ticketing, reissues, schedule adjustments, and fare rule compliance using Sabre GDS • Clear, professional, and empathetic communication via phone, live chat, and email • Comfortable using digital collaboration tools • Ability to thrive in a fast-paced, autonomous remote environment • Takes initiative and acts with appropriate urgency • High standards for quality and attention to detail

🏖️ Benefits

• Remote flexibility • Global career pathways • High-growth and innovation environment • Human-centered, meaningful work • Empowering culture valuing ownership, teamwork, and continuous improvement

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