ServiceNow Business Analyst, Mid-Level

🕒 April 22

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Bravium Consulting Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

SaaS • Enterprise • Artificial Intelligence

Bravium Consulting Inc. is a consulting firm that specializes in modernizing business operations through enterprise automation, low-code app development, and intelligent AI/ML solutions. Known for its award-winning workflow and automation capabilities, particularly on the ServiceNow platform, Bravium helps both public and private sector clients to streamline processes, improve productivity, and enhance customer experiences. The company blends big consulting expertise with the agility of a boutique firm, empowering organizations to break down digital silos and embrace digital transformation.

📋 Description

• Collaborate with government stakeholders to elicit, analyze, and define functional and technical requirements for ServiceNow implementations and enhancements. • Facilitate the prioritization of business needs, translating them into scalable ServiceNow solutions that align with agency goals and compliance standards. • Design and document business processes, workflows, functional specifications, user stories, and test plans. • Lead and support system and user acceptance testing to ensure solutions meet business requirements and quality standards. • Partner with technical teams to validate functionality and ensure solutions are built to specifications. • Develop and maintain a strong understanding of federal agency operations, applying industry best practices to drive continuous improvement. • Conduct workshops and presentations to communicate requirements, process improvements, and system capabilities to both technical and non-technical audiences

🎯 Requirements

• Bachelor’s degree (or equivalent experience) in Business, Information Systems, Computer Science , or related field • U.S. Citizenship is required • Active Public Trust clearance or the ability to obtain one • Minimum 5 years of business analysis experience, preferably in a government or federal consulting environment • Hands-on experience with ServiceNow, including familiarity with common modules and functionality • Proficiency in developing business process documentation using Microsoft Visio or similar tools • Experience translating business needs into detailed technical requirements • Familiarity with the Software Development Life Cycle (SDLC) and ITSM best practices

🏖️ Benefits

• 15 PTO days • 11 paid holidays • Medical Insurance • Dental Insurance • Vision Insurance • Short Term and Long Term Disability coverage with 100% premium support • 401k Program with Bravium matching 100% of up to 4% of salary • Training Program • Employee Assistance Program • Maternity Leave • Paternity Leave • Annual performance bonuses • Referral bonus • Flexible work arrangements • Access to robust training and professional development program • Employee Assistance Program (EAP) for mental health and wellness support