ServiceNow Engagement Lead

🕒 April 22

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

🔧 ServiceNow

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iTech AG

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🔒 Cybersecurity

Consulting • Cybersecurity • Software Development

iTech AG is a company that provides advanced technology solutions aimed at unlocking the potential of organizations in both the public and private sectors. They specialize in modernizing systems and processes through a variety of services including management consulting, portfolio, program, and project management, agile transformation, digital platforms, digital innovations, cloud and infrastructure, and cybersecurity. iTech AG is noted for its capability to tailor and implement agile solutions and their approach to secure enterprise operations. As a ServiceNow Elite Partner, they work with leading technology companies to deliver innovative solutions that meet evolving market and customer needs.

📋 Description

• Serve as the primary point of accountability for SOW delivery • Establish and manage engagement governance, cadence, and reporting • Build strong relationships with SBP leadership and Local Plan stakeholders • Lead executive communications, including steering committees and status reporting • Lead end-to-end Plan Discovery activities across multiple BCBS Local Plans • Facilitate workshops to capture: Current-state processes (customer service, inquiry handling) Variations across plans (operational, data, compliance) Pain points and opportunities • Define future-state process frameworks aligned to Inquiry360 capabilities • Develop standardization and harmonization recommendations • Coordinate across diverse stakeholders including: SBP operations, Local Plan business and IT teams, Compliance and regulatory stakeholders • Drive alignment on common vs. plan-specific requirements • Identify risks, dependencies, and organizational impacts • Own quality and completion of all discovery outputs, including: Process maps (current/future state), Requirements documentation, Gap analysis and recommendations, Executive summaries and decision materials • Ensure deliverables are clear, actionable, and implementation-ready • Provide direction and oversight to BA/BPC resources • Delegate and manage workstreams while ensuring consistency and quality • Review and refine deliverables produced by supporting team members • Align discovery outputs with the broader 5-year transformation roadmap • Partner with technology and architecture teams to ensure feasibility • Support transition into design and implementation phases

🎯 Requirements

• 7+ years of experience in consulting, business analysis, or process transformation • Proven experience leading workstreams or engagements in complex environments • Strong background in business process discovery and transformation • Experience working with multiple stakeholders across business and IT • Demonstrated ability to facilitate workshops and drive stakeholder alignment • Excellent communication skills, including executive-level presentation ability. • Bachelor’s degree

🏖️ Benefits

• Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities