Senior Service Engineer – ServiceNow AI

🕒 April 22

☕ Washington – Remote

☕ Washington – Remote

⏰ Full Time

🟠 Senior

🔧 ServiceNow

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Providence

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1856

⚕️ Healthcare Insurance

Healthcare Insurance

Providence is a not-for-profit health system committed to providing a wide range of medical services, including primary care, urgent care, pediatrics, maternity care, cancer treatment, and specialized services like neurosurgery and orthopedics. They offer both in-person and virtual care through clinics and a mobile app, ensuring patients can access healthcare conveniently. With a mission rooted in compassion, dignity, and justice, Providence emphasizes serving those who are vulnerable and strives for excellence in healthcare delivery. They are involved in research and innovation, including genomic profiling and clinical trials to improve patient outcomes.

📋 Description

• Service Engineers work in partnership with developers, testers, and program managers to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers. • Their technical skills are on par with their Development, Test, and Program Management counterparts.

🎯 Requirements

• Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering. Or equivalent educ/experience • 5 years Related experience; more preferred. • Experience in automation, specifically related to deployment, recovery, or other manual processes. • Experience with n-tier solutions. • Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually). • Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations. • Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements. • Good experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis.

🏖️ Benefits

• best-in-class benefits • retirement 401(k) Savings Plan with employer matching • health care benefits (medical, dental, vision) • life insurance • disability insurance • time off benefits (paid parental leave, vacations, holidays, health issues) • voluntary benefits • well-being resources