Braze (Nasdaq: BRZE) is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies. Braze has been recognized as one of Fortune’s 2022 Best Workplaces in New York, Fortune’s 2022 Best Workplace for Millennials, and UK Best Workplaces for Women 2022 by Great Place to Work. The company is headquartered in New York with offices in Austin, Berlin, Chicago, London, San Francisco, Singapore, and Tokyo. Learn more at braze.com.

Braze

Account Executive

• This role is for a SaaS sales professional with a track record of both acquiring net-new business and expanding commercial relationships within existing customer enterprise accounts (2,000+ employees).
• The ideal candidate will have at least 5 years experience selling SaaS Solutions to enterprise clients where typical deal size ranges from $200K - $1M+/year.
• In addition, candidates should have at least 8+ years overall industry experience.
• This individual will have experience working with mid to large enterprise (2,000+ employees) companies and understand the complex decision-making processes of a multi-constituent, enterprise sale.
• Ideally, your product sales experience focuses on front-office applications and solutions.
• Experience selling marketing automation, analytics, CRM, digital media publishing or content marketing solutions would be the best fit.
• Prior experience should include collaboration with internal teams, including Business Development, Marketing, Sales Enablement, Alliances/Partnerships, Customer Success, Finance, and Legal.

Account Executive (S3), Enterprise

Sales

• As Lead Salesforce Architect you will be valued for providing technical leadership and expertise in designing and implementing Salesforce solutions that meet our business needs.
• Your focus will be to own the complex use cases and customization of our Braze Salesforce instance, while developing and maintaining the overall architecture of Salesforce, ensuring scalability, reliability, and efficiency.
• You will work closely with project managers, developers, and stakeholders to understand their requirements and design scalable and efficient solutions that leverage the Salesforce Platform.
• This is an opportunity to bring your experience in implementation, solutioning, business analyses, technical solutions and support along with a high level of technical competence.

Lead Salesforce Architect

• This role is for a SaaS sales professional with a track record of both acquiring net-new business and expanding commercial relationships within existing customer enterprise accounts (2,000+ employees). • The ideal candidate will have at least 5 years experience selling SaaS Solutions to enterprise clients where typical deal size ranges from $200K - $1M+/year. • In addition, candidates should have at least 8+ years overall industry experience. • This individual will have experience working with mid to large enterprise (2,000+ employees) companies and understand the complex decision-making processes of a multi-constituent, enterprise sale. • Ideally, your product sales experience focuses on front-office applications and solutions. • Experience selling marketing automation, analytics, CRM, digital media publishing or content marketing solutions would be the best fit. • Prior experience should include collaboration with internal teams, including Business Development, Marketing, Sales Enablement, Alliances/Partnerships, Customer Success, Finance, and Legal.

• Simply put, this role is a SaaS Sales "Hunter" with a track record of closing new business.
• The ideal candidate will have at least 5 years selling SaaS Solutions to enterprise clients where typical deal size ranges from $50K - $500K/year.
• In addition, candidates should have at least 8+ years overall industry experience.
• Stronger fit exists with those who have experience working with small-to-mid-sized companies and understand the hands-on culture of a smaller enterprise sales organization.
• Ideally, your product sales experience focuses on non-ERP solutions.
• Experience selling analytics, CRM, marketing automation, digital media publishing or content marketing solutions would be the best fit.
• Prior experience should include collaboration with Marketing/Sales Enablement team including input into the lead generation process.
• Background in Enterprise Sales for Mobile or Marketing Technology required.
• Outstanding verbal, written and stand up presentation skills.
• Prior experience with Salesforce.com CRM, or other CRM used to manage sales pipeline, required.
• Demonstrated ability to quickly come up to speed on new cloud apps and tools.
• A proven connector in your daily life through social media and other mediums.
• Up-to-date on digital and application trends, especially in the mobile space.
• Proven success navigating large organizations and ability to quickly identify the decision-makers and the decision-making process for large SaaS investments.
• Prior experience in a startup technology company a plus.

Strategic Account Executive

Product Marketing

Braze is looking for an experienced product marketing manager to join our Marketing team. The Senior Product Marketing Manager, Data will be responsible for supporting delivery the go-to-market strategy and narrative for our data-centric products, features, and partner integrations. As we strive to accelerate our growth in the coming years, we’re looking for an enthusiastic marketer to position and drive the success of our holistic data capabilities. Reporting to the Director, of Product Marketing, Data, you help build the infrastructure necessary to deeply understand relevant personas, craft differentiated positioning and messaging, bring new data products and features to market, and amplify our data story through marketing campaigns and collateral, and GTM enablement. The ideal candidate must be a world-class problem solver, be able to translate technical concepts into simple stories, and be comfortable in a fast-paced, constantly changing environment. Key performance indicators include pipeline generation and maturation, deal velocity, win rates, ACV, market leadership, and product adoption.

Senior Product Marketing Manager, Data

Solutions Engineer

As a Technical Account Manager, you will serve as a partner for the Customer Success Team owning the ongoing technical relationship throughout the customer lifecycle. This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for our clients and helping them achieve strong technical use of the Braze platform. Your focus will be to drive adoption on campaign and reporting deployments of Braze’s product and act as the technical counterpoint between Braze and the clients’ product and engineering team. You’ll work to partner and serve as the Technical Subject Matter Expert to support the Customer Success Organization. You will help coordinate post-implementation technical collaboration with Integration and Technical Support for customer issue troubleshooting. You’ll be responsible for rapidly understanding each customer success engineering request from a product SME, business, and technical requirements to drive adoption and ultimately contribute to retention and expansion in the customer lifecycle. You’ll partner and work off a Technical Account Management project-based queue and named accounts specific to our enterprise servicing tier of customers that have enterprise organizational structures and architectures -- with the objective of enabling Braze adoption, partnering, and empowering long-term value alongside Customer Success Managers. This is an opportunity to bring your experience as a product and implementation expert, business analyst, technical support solutions, and customer success professional along with a high level of product and technical competence, delivering onsite engagements and training towards adoption. You’ll be responsible for client success, partnering with the Customer Success Team, to own the technical relationship for assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity of the Braze platform for these customers. Help customers successfully instrument Braze across their stack and refine that instrumentation over time as the use of Braze matures and becomes even more impactful for those customers Facilitate and support product functionality inquiries, recommend solutions, and technical aspects of customer ongoing lifecycle to contribute to renewals and upsell opportunities • Support and advocate day-to-day inquiries and requests to support efficiency and value in the use of Braze in the ongoing customer lifecycle Empower customer product and engineering teams to use our product as independently and efficiently as possible. Communicate with customers and internal teams to explain products and adoption deployment schedules Document technical requirements, create content, estimate schedules, and timelines, goals/metrics, and customer objective key results and outcomes Conduct validation for product use-cases and technical feasibility for product launch Serve the Customer Success Organization by tackling day-to-day technical solution needs and responsiveness for functional product and technical use cases partnering with CSMs

Technical Account Manager

• Braze is looking for an experienced product marketer to join our Marketing team. The Senior Product Marketing Manager will be responsible for owning the go-to-market strategy and positioning for our email offering. Email is at the heart of many of our customers’ engagement strategies. As we strive to accelerate our growth in the coming years, we’re looking for an enthusiastic email expert to take this core channel to new heights. The ideal candidate must be a world-class problem solver, understand the value of email, be able to turn complex concepts into simple value-based stories, and be comfortable operating in a fast-paced, changing environment. Key performance indicators include pipeline generation, deal velocity, win rates, ACV, market leadership, and product adoption.
• Responsibilities:
- Build, document, and socialize our understanding of email buyer personas
- Develop a strong understanding of our existing Email capabilities
- Conduct market and customer research to help different teams (e.g. Product, GTM) act on emerging trends, market shifts, competitive threats, and unmet customer needs
- Create jargon-free, differentiated positioning and messaging that fuels content, campaigns, and enablement
- Lead product launches and releases for new products, features, and enhancements
- Partner with enablement teams to ensure that the entire GTM function has the appropriate training and tools required to successfully speak to our email capabilities
- Prepare compelling content (e.g. web pages, demo videos, sales decks, webinars, blogs) that support business objectives
- Partner with Content and Demand Generation to create awareness and pipeline-generating programs that educate our customers on the value they can derive from our email capabilities
- Monitor the health of our email products, identify opportunity areas, and create action plans to achieve continued success
• WHO YOU ARE
- 5+ years of product marketing experience, preferably at high-growth B2B SaaS companies
- ESP/Martech software experience highly preferred
- Passion for email marketing with a strong understanding of the persona and technology landscape
- Metrics-driven and focused on driving incremental results
- Excellent written, verbal, and visual communication skills with a strong attention to detail
- A world class storyteller who can concisely spin a narrative around complex concepts to different audiences
- Proven track record collaborating with senior executives and cross-functional stakeholders (e.g. Sales, Marketing, Product, Strategy & Ops, Enablement, Customer Success)
- Ability to work on multiple projects simultaneously, while focusing the right level of effort on each
- Self-starter who thrives in a fast-paced, high-growth environment
- Demonstrated critical thinking and decision-making skills to promptly navigate obstacles, propose solutions, and resolve issues
- Natural curiosity and empathy for customers and their challenges

Senior Product Marketing Manager, Email

Marketing

• You have 6+ years of experience and a passion around driving Marketing Operations at a fast-paced company.
• You’ll help oversee the Martech stack at Braze, optimize governance and process for campaign execution and make data-driven decisions to support and improve our Marketing engine.
• You will manage a US based team and collaborate across the entire marketing team to build out brilliant experiences across both physical and digital properties for our prospects and customers.
• Working closely with regional Marketing Operations individuals, you come with strong knowledge and experience-driven perspectives on Marketo build and infrastructure and administration best practices.
• As a team leader, you will collaborate with your regional MarOps counterparts to iteratively monitor, improve, and adapt global systems implementations and data processes based on a Marketo/Salesforce Martech core.
• Reporting to the Senior Director of Marketing technology and Operations you’ll be responsible for optimizing the technology and building the data processes that fuel the marketing team.
• Manage a US based Marketing Operations team
• Manage technical aspects of key marketing systems (marketing automation, CRM, intent data, chat, gifting platforms, personalization, etc.) used to generate, distribute, and report on leads; optimize the technology and build the data processes that fuel the marketing team.
• Create scalable and relevant training and documentation for marketing, sales, and SDRs/business development reps on existing technologies, processes and best practices.
• Help evaluate new technologies and add-on applications to improve and optimize marketing team performance as well as assist in the management of vendor renewals.
• Help drive optimizations to and oversee the lead management, scoring, routing, and nurture process.
• Optimize and standardize the Marketo database, instance setup, and processes across the Marketing organization.
• Ensure data hygiene and fields for segmentation in relation to prospects and leads database.
• Partner closely with Marketing, Revenue Operations (Salesforce Owners) and the Braze Product Team to ensure that both prospect and customer data hygiene between all systems is maintained.
• Help own and manage lead generation systems and processes including lead scoring, data quality, handoff SLAs, reporting on MQL/SQL, lead to opportunity conversions, etc.
• Partner with sales and work lockstep across marketing teams including channel, regional, content, product marketing, as well as sales ops, and customer ops to drive revenue.
• Monitor, measure, and improve the effectiveness of marketing initiatives to deliver the highest quality of leads to sales -- report on the pipeline with a keen understanding of lead flow and available levers to inform strategic decisions with each stakeholder.
• Maintain technology stack to optimize lifecycle marketing tactics in real-time, allowing for an automated and scientific marketing process.

Remote Jobs at Braze

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Account Executive (S3), Enterprise

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Lead Salesforce Architect

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Account Executive (S3), Enterprise

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Strategic Account Executive

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Senior Product Marketing Manager, Data

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Technical Account Manager

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Senior Product Marketing Manager, Email

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Senior Manager, Marketing Operations

Braze