
201 - 500 employees
📚 Education
☁️ SaaS
🤝 B2B
💰 $55M Series C - Brightwheel on 2021-02
Education • SaaS • B2B
brightwheel is an all-in-one childcare and early education management platform that helps preschools, childcare centers, in-home caregivers, camps, Montessori programs and multisite operators manage billing and payments, enrollment and admissions, attendance and check-in, staff scheduling and payroll, family communication, curriculum and assessments, CACFP/health checks, and reporting via a mobile-first SaaS app used by administrators, teachers, and parents.
🔥 14 minutes ago
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201 - 500 employees
📚 Education
☁️ SaaS
🤝 B2B
💰 $55M Series C - Brightwheel on 2021-02
Education • SaaS • B2B
brightwheel is an all-in-one childcare and early education management platform that helps preschools, childcare centers, in-home caregivers, camps, Montessori programs and multisite operators manage billing and payments, enrollment and admissions, attendance and check-in, staff scheduling and payroll, family communication, curriculum and assessments, CACFP/health checks, and reporting via a mobile-first SaaS app used by administrators, teachers, and parents.
• Process education product purchases and resolve order issues • Keep the education product order pipeline moving so customers receive what they paid for on time • Serve as the front line for customer and internal questions • Investigate issues to provide accurate answers • Maintain accurate records for customers and internal processes • Follow processes and standard operating procedures accurately and consistently • Identify opportunities to improve efficiency and customer service • Use AI tools to work faster while maintaining quality and accuracy
• Handle a high volume of detail-heavy tasks such as order processing, data entry, ticketing, or similar without sacrificing accuracy • Experience using Google Sheets or Excel to organize, clean, or QA data • Ability to learn new software or systems quickly with minimal hand-holding • Professional customer communication in English, ideally in a US-facing environment • Experience using AI tools as part of a daily workflow • Ability to stay calm and clear under a high volume of concurrent requests • Ability to identify root causes of recurring issues • Ability to improve efficiency without compromising quality • Comfortable working from the Philippines • Availability and comfort working Eastern Time Zone hours
• Remote work arrangement • Distributed team environment • Equal opportunity employment
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