Creative Account Manager

November 19

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Brilliant

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B2B • SaaS • eCommerce

Brilliant is a company specializing in creating and distributing branded corporate gifts, merchandise, and event products. They offer customized products with advanced technology integration, including automated gifting solutions through platforms like Salesforce, Marketo, and HubSpot. Their global fulfillment capabilities allow them to deliver products to over 180 countries from six warehouses. With a focus on sustainability and providing an exceptional recipient experience, Brilliant partners with well-known brands to elevate their corporate gifting and event needs. They provide design support, storefront solutions, and automation features to enhance user experience and streamline the logistics of corporate gifting and merchandise distribution.

51 - 200 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

📋 Description

• Proactively develops creative solutions • Cultivates client relationships with regular touch points • Leads client projects from initial concept to approval and final revenue using a consultative sales approach and proven relationship-building strategies • Manages escalations with urgency and empathy to maintain client trust and satisfaction • Serve as the primary point of contact and act as a the primary liaison between internal stakeholders– effectively communicating and balancing resources • Demonstrates expertise in pitching, selling, and guiding the implementation process • Acts as a liaison to Sales and Brilliant functional teams as appropriate • Sets up projects for successful execution • Consistently meets and exceeds revenue and/or margin goals • With Account Director support, manages a wide variety of clients and is able to effectively adapt and prioritize various clients needs • Produces consistent, creative direction to the creative team to execute Lookbooks and programming briefs • Consistently builds trusting client relationships which leads to client referrals (internally and/or externally) • Ability to land and expand a client, resulting in client revenue growth • Eager for new client opportunities • Demonstrates good judgment in navigating exceptions, both on-the-fly and when given time to explore options

🎯 Requirements

• 3+ years of full-time experience in customer success, client services, sales or account management • People-person with lots of empathy, enjoys cultivating relationships with clients • Strong customer service mentality + positive attitude • Detail oriented, fast-paced, and organized with strong follow-through abilities • Ability to manage multiple priorities, stakeholders, and timelines • Excellent written and verbal communication skills • Ability to adapt to appropriate communication channel based on audience and message • Tech savvy - working experience with platforms like Salesforce, Slack, Google Suite, ticketing system like Front is a plus • A mindset of ownership and continuous improvement • Comfortable and confident in a variety of client-facing scenarios • Comfortable owning a revenue goals and managing a book of business with growth expectations • Understands how to identify upsell opportunities and convert them into revenue • Proactive in spotting churn risks and developing strategies to retain and grow client accounts

🏖️ Benefits

• Medical, Dental, & Vision benefits • Flexible PTO • Paid company holidays • Work from home setup stipend for new hires