客服QA質檢, Sr. CS Quality Assurance

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🔥 17 minutes ago

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BTSE

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 Series A on 2020-12

BTSE is a leading digital asset exchange that offers a simple and secure way to trade cryptocurrencies. As the go-to exchange for all things crypto, BTSE is one of the top trusted crypto platforms for institutions, retail users and first-time traders. BTSE has developed multiple trading technologies that have been adopted across the industry, setting new standards for excellence and innovation in the world of digital asset trading. Additionally, BTSE licenses its industry-leading technology to exchanges worldwide through its white label exchange solutions, strengthening the BTSE ecosystem and bridging traditional finance with digital assets everywhere.

📋 Description

• Identifying, analyzing, and resolving workflow issues within customer support operations • Documenting quality assurance activities, assessments, and findings • Recommending corrective actions to improve employee performance • Assisting in intervention efforts and training initiatives to ensure compliance with QA standards

🎯 Requirements

• Solid understanding of quality assurance concepts, methodologies, and tools • Strong analytical, problem-solving, and decision-making capabilities • Demonstrated experience in testing processes, version control, and defect management • Proficient in both written and spoken English • Excellent interpersonal and soft skills, including professionalism, teamwork, and a proactive attitude • Minimum of 2 to 3 years of experience in Customer Service or BPO Quality Assurance • Competent computer literacy and ability to work with standard office and QA software • Flexibility to work in a rotational schedule, including weekends or holidays as required • Willing to work from home or at the office/business site as needed • Bachelor’s degree or equivalent in a related field

🏖️ Benefits

• Competitive total compensation package • Various team-building programs and company events • Comprehensive healthcare schemes for employees • And many more! Apply and let us tell you more!