Customer Success Manager – Customer Support & Accounting

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🕒 5 days ago

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BuchhaltungsButler

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

☁️ SaaS

💸 Finance

SaaS • Finance

BuchhaltungsButler is a cloud-based accounting and bookkeeping SaaS that automates financial workflows for small and growing businesses, freelancers, e‑commerce merchants, associations and tax advisors. The platform provides automated receipt capture and matching, bank and marketplace integrations, GoBD- and GDPR-compliant storage in German data centers, dashboards and reporting, DATEV export and a white‑label option for resellers. It emphasizes high automation, security, and easy collaboration with tax professionals to reduce bookkeeping time and streamline monthly and annual financial processes.

📋 Description

• You conduct demo calls, actively listen, understand the needs of our customers in the e‑commerce and SaaS sectors, and derive suitable solutions • You independently handle support tickets and deliver fast, customer-oriented resolutions • You work closely with our Onboarding & Automation team to ensure customer satisfaction and to continuously improve our solutions • You independently create content such as blog posts, templates, or help pages and actively support the implementation of our AI & content strategy.

🎯 Requirements

• You have experience in financial accounting — or a solid understanding of tax-related processes • You have experience in direct customer contact — ideally in a SaaS environment — and a strong sense for customer needs • You know how to define, track, and achieve realistic goals and KPIs — both individually and in collaboration with your team • You communicate confidently in German and English — both written and spoken • You are comfortable using common tools such as Zendesk, Confluence, Slack, Google Workspace, or similar systems.

🏖️ Benefits

• The opportunity to independently drive projects in a dynamic startup and create real value for our customers • Regular development reviews and an annual training budget • An open company culture with flat hierarchies, no dress code, team dinners, sports activities, after-work drinks, and regular company offsites • Remote-first or work from our office near Ostbahnhof — with a balcony and views of the Spree • Family-friendly policies through flexible organization of working hours and locations • An attractive compensation package and 30 days of vacation