Manager, PMO

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🔥 2 minutes ago

🏄 California, North Carolina – Remote

🏄 California – Remote 🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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BuildOps

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

☁️ SaaS

🏢 Enterprise

💰 $50M Venture Round on 2023-05

SaaS • Construction • Enterprise

BuildOps is a comprehensive platform designed specifically for commercial contractors to enhance and streamline their business operations. The platform provides solutions for managing sales, large-scale construction projects, and ongoing maintenance, offering tools that range from lead generation and project planning to budgeting and equipment maintenance. Designed to cater to the unique needs of the commercial specialty contractor, BuildOps integrates functionalities for precise job costing, dynamic adjustments, service and preventative maintenance, ensuring compliance and operational efficiency. With its tools tailored for industries such as HVAC, electrical, plumbing, and fire safety, BuildOps connects various business processes into a singular, effective system, aiming to replace outdated, residential-focused tools and consolidate operational needs into a unified platform. This enables commercial contractors to focus on scaling and sustaining their business with seamless workflows and comprehensive data management.

📋 Description

• Build and govern the PS delivery methodology • Define and maintain the implementation framework — phases, milestones, go/no-go criteria, and sign-off standards — for all customer segments (SMB, Mid-Market, Enterprise) • Ensure methodology is documented, version-controlled, and consistently adopted across the delivery team • Own the PS portfolio view and health reporting • Maintain a real-time view of all active implementations: stage, health score, risk flags, and projected go-live dates • Produce weekly and monthly reporting for PS leadership and cross-functional stakeholders • Design and enforce the escalation framework • Build the tiered escalation model that governs when accounts move from CSM-level to management-level to ELT visibility • Define triggers, SLAs, and DRI accountability at each tier so no at-risk account goes undetected past defined thresholds • Lead the post-implementation RCA program • Own the RCA process for contract rejections and high-risk churns — including template selection, root cause categorization, corrective action assignment, and aggregate trend reporting • Ensure learnings are fed back into the delivery methodology and playbooks on a regular cadence • Drive PS tooling and process infrastructure • Own the configuration and adoption of PS tooling (Salesforce, Gainsight, project tracking) so systems reflect ground truth, not a best-case view • Ensure IMs and CSMs spend time on customers, not on admin overhead • Build and maintain implementation playbooks • Develop playbooks by customer type (service-only, construction, ERP-integrated) that reflect current product capabilities, known integration requirements, and field learnings • Maintain them as living documents — updated after every significant account learning.

🎯 Requirements

• 5+ years in a Professional Services, Customer Success, or Implementation leadership role at a B2B SaaS company • Direct experience building or owning a PMO or delivery methodology function — not just following one • Proven track record managing complex, multi-stakeholder implementations involving ERP or accounting integrations (NetSuite, Sage, QuickBooks, etc.) • Strong analytical skills — you can build a portfolio health dashboard and explain what it means to a VP in three minutes • Experience designing escalation frameworks and churn intervention playbooks • Exceptional written and verbal communication skills; ability to navigate ambiguity and drive consensus • Experience working in or serving the construction, field service, or trades industry is a strong plus • Proficiency with Salesforce and at least one implementation or project management tool (GCX, Certinia, Asana, etc.)

🏖️ Benefits

• Generous equity grant, become an owner in our company! • A comprehensive benefits package • Flexible PTO and hybrid work schedules • One-time work-from-home allowance • Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days • Company events and team-building activities, both in-person and virtual • Fast-paced, collaborative, and dynamic work environment • Opportunities for growth and career advancement • Chance to work with cutting-edge technology and innovative solutions • The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers